FXCrypto Customer Service Associate
FXCrypto Customer Service Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company Description
Summit Next is a Malaysiabased Business Process Management (BPM) company that provides multilingual customer service and telesales support to customers globally. We specialize in providing costeffective solutions especially to small/midsize organizations. Our differentiation is that our customers can start with an operation size of as small as 1 yet expect service levels at par with what large BPO/BPM companies provide to large customers. We also provide various consulting services to fulfill our clients strategic and operational needs.
Our client is a wellestablished regulated online trading platform. The company specializes in providing superior market conditions for investors allowing them to diversify their portfolios and navigate various markets with stability and reliability.
Job Location:
KLCC area. Accessible via KLCC LRT Station
Shift Hours:
8:00 AM 5:00 PM (Day Shift Officebased)
2:00 PM 11:00 PM (workfromhome options available)
Responsibilities:
Provide exceptional customer service and support to clients. ( 90% nonvoice & 10% voice)
Maintain and update detailed and accurate customer records in the system.
Collaborate effectively with internal teams to ensure smooth service delivery.
Respond to customer inquiries and resolve issues promptly and effectively.
Work closely with other departments to escalate and address customer
concerns as needed.
Requirements:
Language proficiency: Fluent in both Chinese and English (both written and
spoken) is a must.
Strong communication and interpersonal skills.
Ability to work efficiently in a fastpaced environment.
Detailoriented with excellent problemsolving abilities.
Positive attitude adaptability and a proactive approach to customer service
Employment Type
Full Time
