Application Support Engineer mfd

Youll be working for eGroup Technologies which is an ITsubsidiary of the ebuero AG. ebuero AG is the leading provider of virtual office services in Europe. We develop and operate a SoftwareasaService platform to provide tens of thousands of freelancers and small businesses customers across Europe with remote secretarial and new work solutions. Our mission is to give people the space to focus on what they are best at.

Were looking for an enthusiastic Application Support Engineer (m/f/d) who thrives on solving technical challenges and enjoys the satisfaction of making a real impact on their team.

If youre passionate about troubleshooting collaborating closely with experts and contributing to meaningful solutions this could be the role for you!

Your Mission:

As an Application Support Engineer youll play a critical role in supporting our inhouse SaaS Remote Secretary Solution and ensuring our operations run smoothly:

• Provide secondlevel support for our proprietary SaaS solutions
• Troubleshoot and resolve application issues reported by internal users
• Work closely with development teams to identify and resolve bugs
• Monitor application performance and proactively address potential issues
• Assist with software updates deployments and configurations
• Document support processes and maintain records for issue resolution
• Participate in training to stay current with application features and best practices
• Oversee service provider management and escalate issues as needed

Your Profile:

Were looking for someone who brings expertise enthusiasm and a collaborative mindset:

• 3 years of experience in IT
• Basic knowledge of SQL web technologies and scripting languages
• Familiarity with ticketing systems and managing support tickets
• Good communication and interpersonal skills
• Experience managing relationships with service providers
• Solutionfocused processoriented approach to work
• Fluency in English (C1 level or higher) is required

Your Benefits:

• Attractive salary and an openended employment contract
• Flexible working hours and options for mobile working
• Choice to work in our Berlin or Nrnberg office or remotely from a location within 3 hours by flight.
• Further training and career opportunities
• A versatile and varied area of responsibility in an innovative and highgrowth international company
• Responsible actions as well as direct cooperation with technical experts and system partners
• Free drinks fresh fruits and more locationspecific benefits

Sounds terrific Great! Lets get in touch.

We at eGroup are fostering diversity and are committed to create teams with a broad variety of backgrounds experiences perspectives and skills. All decisions about interviews offers and employment are based on expertise merit and business need.