Guest Reservation Concierge
Guest Reservation Concierge
Posted on :
08-11-2024
Employer Active
1 Vacancy
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Monthly Salary
35000 - 45000
Vacancy
1 Vacancy
Posted on :
08-11-2024
Job Description
Position Title: Guest Reservation Concierge
Work Setup: Work OnSite
Schedule: 10:00PM 06:30AM
Salary: Php 35000..00
Our client specializes in providing luxurious and comfortable vacation rental properties for travelers seeking highquality accommodations. With a focus on personalized service and exceptional guest experiences the company offers a diverse portfolio of fully equipped properties in prime destinations. Whether for leisure or business each rental is curated to provide convenience style and a homeawayfromhome ambiance making it an ideal choice for those looking to unwind in carefully selected upscale settings.
JOB DESCRIPTION FOR A GUEST RESERVATION CONCIERGE
Your Responsibilities as a Guest Reservation Concierge would be:
Assist guests by selling future reservations
Promptly follow up with guest inquiry leads for second chance bookings
Answer telephone calls and emails in a prescribed and professional manner
Maintain potential and current guest profile information
Assist customers with questions regarding their existing reservations
Provide concierge services with general knowledge of the property and surrounding area including restaurants entertainment special events and general directions
Communicate with Clients via emails phone calls messaging platforms and video calls with customer queries (routing phone calls to the direct person assigned).
Provide positive experience to provide a positive result or feedback for the company.
Conducting follow up calls on existing customers to check customer s satisfaction and offer further assistance.
Responding promptly to customer inquiries.
Provide accurate valid and complete information by using the right methods/tools.
Keeping records of customer interactions transactions comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Strong ability to multitask and pay close attention to detail
Deliver the highest standard of service to all customers
Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
Document questions and answers related to property or operational scenarios to assist in the creation of Standard Operating Procedures (SOPs)
Create endofday daily reports to keep ownership informed about daytoday operations successes issues and opportunities
Handle group booking inquiries and provide tailored solutions to meet the specific needs of large parties or events
Coordinate with the management to ensure seamless communication and execution of group events and bookings
Provide detailed information on available listings packages and services to prospective clients
Follow up with event inquiries to secure bookings and provide exceptional customer service throughout the planning process
Assist in the preparation and execution of group bookings and events ensuring client satisfaction and operational excellence
Qualifications as a Guest Reservation Concierge:
Bachelor s Degree in Business or any related degree.
Must have 23 years experience of reservation sales agent/support or related.
Must have strong customer service over the phone.
Understanding the Hotel/B&B/Reservation industry
Experience in Property Management System Guesty Housekeeping System Breezeway & Project Management/CRM Asana
Zendesk experience is a plus
Experience in Vacation rentals guest receptionist virtual concierge reservation sales.
Display effective computer literacy and be familiar with MS Office software (Outlook Word Excel) Applications & Software knowledge a plus.
Possess a positive and upbeat attitude at all times
Professional customer service nature with a desire to exceed
Exceptional verbal and written communication skills
Desire to be part of high growth fast paced business
High level of attention to detail and strives for accuracy.
Excellent organizational skills ability to priorities and understand processes from start to finish.
Must know how to manage time wisely and must have the discipline and motivation required to stay focused.
Ability to uphold discretion and confidentiality when dealing with clients.
Driven and has initiative with an eagerness to learn and grow as well as having an ability to work and interact as part of a Team
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklike balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Work Setup: Work OnSite
Schedule: 10:00PM 06:30AM
Salary: Php 35000..00
Our client specializes in providing luxurious and comfortable vacation rental properties for travelers seeking highquality accommodations. With a focus on personalized service and exceptional guest experiences the company offers a diverse portfolio of fully equipped properties in prime destinations. Whether for leisure or business each rental is curated to provide convenience style and a homeawayfromhome ambiance making it an ideal choice for those looking to unwind in carefully selected upscale settings.
JOB DESCRIPTION FOR A GUEST RESERVATION CONCIERGE
Your Responsibilities as a Guest Reservation Concierge would be:
Assist guests by selling future reservations
Promptly follow up with guest inquiry leads for second chance bookings
Answer telephone calls and emails in a prescribed and professional manner
Maintain potential and current guest profile information
Assist customers with questions regarding their existing reservations
Provide concierge services with general knowledge of the property and surrounding area including restaurants entertainment special events and general directions
Communicate with Clients via emails phone calls messaging platforms and video calls with customer queries (routing phone calls to the direct person assigned).
Provide positive experience to provide a positive result or feedback for the company.
Conducting follow up calls on existing customers to check customer s satisfaction and offer further assistance.
Responding promptly to customer inquiries.
Provide accurate valid and complete information by using the right methods/tools.
Keeping records of customer interactions transactions comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Strong ability to multitask and pay close attention to detail
Deliver the highest standard of service to all customers
Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
Document questions and answers related to property or operational scenarios to assist in the creation of Standard Operating Procedures (SOPs)
Create endofday daily reports to keep ownership informed about daytoday operations successes issues and opportunities
Handle group booking inquiries and provide tailored solutions to meet the specific needs of large parties or events
Coordinate with the management to ensure seamless communication and execution of group events and bookings
Provide detailed information on available listings packages and services to prospective clients
Follow up with event inquiries to secure bookings and provide exceptional customer service throughout the planning process
Assist in the preparation and execution of group bookings and events ensuring client satisfaction and operational excellence
Qualifications as a Guest Reservation Concierge:
Bachelor s Degree in Business or any related degree.
Must have 23 years experience of reservation sales agent/support or related.
Must have strong customer service over the phone.
Understanding the Hotel/B&B/Reservation industry
Experience in Property Management System Guesty Housekeeping System Breezeway & Project Management/CRM Asana
Zendesk experience is a plus
Experience in Vacation rentals guest receptionist virtual concierge reservation sales.
Display effective computer literacy and be familiar with MS Office software (Outlook Word Excel) Applications & Software knowledge a plus.
Possess a positive and upbeat attitude at all times
Professional customer service nature with a desire to exceed
Exceptional verbal and written communication skills
Desire to be part of high growth fast paced business
High level of attention to detail and strives for accuracy.
Excellent organizational skills ability to priorities and understand processes from start to finish.
Must know how to manage time wisely and must have the discipline and motivation required to stay focused.
Ability to uphold discretion and confidentiality when dealing with clients.
Driven and has initiative with an eagerness to learn and grow as well as having an ability to work and interact as part of a Team
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklike balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Employment Type
Full Time
Key Skills
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