Technical Customer Support Specialist German and English
Technical Customer Support Specialist German and English
Posted on :
09-11-2024
Employer Active
1 Vacancy
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Job Description
Why Join Us
Step into the dynamic world of search engine technology and empower users through exceptional customer support! We offer a competitive salary package growth opportunities and a supportive work environment. If youre a natural problemsolver with a passion for helping others this role could be perfect for you.
Compensation & Benefits:
- Base Salary: 15400 EUR per year (paid over 14 months)
- Complexity Bonus: 1485EUR per year
- Meal Allowance: 7.23EUR /day (1908.72EUR /year net)
- Transport Allowance: 20EUR /month (240 EUR /year)
- Total Gross Annual Income: Up to 19033.72 EUR
- Performance Bonus: Up to 1440 EUR /year (120/month)
- Health Insurance: Provided from Day 1 (free after 6 months)
Schedule:
- Weekdays: 08:00 20:00 (Rotational shifts)
- Weekends: 08:00 17:00 (Rotational weekends)
- Days Off: 2 rotational days each week
Key Responsibilities:
- Comprehensive Support: Assist users with presales inquiries general questions and technical issues via phone email chat and social media.
- Tailored Communication: Maintain brand voice and tone across private and public channels including forums and ecommerce reviews.
- Escalation Management: Handle complaints with professionalism escalating cases as per protocol.
- Accurate Documentation: Record customer interactions and relevant details to ensure streamlined support.
Requirements:
- Language Proficiency: Native German speaker with professionallevel English (B2).
- Customer Support Experience: Prior experience in a tech support or related field is preferred.
- Exceptional Communication Skills: Formal speech and strong writing capabilities are essential.
- TechSavvy: Comfortable with customer support tools and communication platforms.
- ProblemSolving Mindset: Empathy patience and a knack for resolving customer issues effectively.
Onboarding Details:
- Start Date: December 4 2024
- Hiring Process:
- Application Review
- Language Assessment
- Client Interviews (12 rounds)
Join us in delivering outstanding support to users worldwide. Apply today and make an impact in the tech world!
Employment Type
Full Time
Key Skills
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