Italian-Speaking Technical Customer Support Specialist
Italian-Speaking Technical Customer Support Specialist
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Job Description
Location: Lisbon Portugal
Languages Required: Italian (Native) & English (B2)
Why Join Us
Are you an Italianspeaking customer service pro looking to make an impact with a leading tech company In this role youll help enhance the customer experience by providing prompt empathetic and effective support across voice email and chat channels. Our competitive salary package generous bonuses and comprehensive health benefits make this a standout opportunity in a dynamic supportive environment.
Salary & Benefits
- Base Salary: 1300 EUR/month x 14 months
- Performance Bonus: 380 EUR/month
- Meal Allowance: 7.23 EUR/day (net) totaling 1908.72 EUR annually
- Health Insurance: Available from Day 1 (free after 6 months)
Schedule
- Work Hours: Monday Friday between 8:00 AM 10:00 PM (rotating shifts)
- Days Off: Weekends (Saturday & Sunday)
Key Responsibilities
- Assist customers across phone email and chat addressing queries about orders subscriptions and invoices.
- Deliver a highquality service experience consistently meeting customer expectations.
- Follow through on inquiries to full resolution within agreed timelines.
- Liaise with various internal departments to expedite customer requests efficiently.
Qualifications
- Native Italian Speaker: Formal speech and exceptional writing skills are a must.
- Experience: Minimum 1 year in Customer Service (required).
- Skills: Excellent interpersonal and communication skills problemsolving abilities and attention to detail.
- Technical Aptitude: Proficient with digital tools and customer support software.
Application Process
- Application Review
- Language Assessment
- Interviews: One or two interviews with our client
Application Deadline: 18/11.
Join us and be part of a highperforming team where your language skills and customer support expertise will be truly valued!
Employment Type
Full Time
