EUC Service Delivery Manager
EUC Service Delivery Manager
Posted on :
07-11-2024
Employer Active
1 Vacancy
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Job Description
Position Overview:
- Role: EUC Operations Service Delivery Manager (SDM)
- Scope: Responsible for client relationship management leading EUC support team and direct people management.
Roles and Responsibilities:
- Oversee endtoend EUC services and operations across Japan and APAC
- Lead and support a team dedicated to the technology needs of Disney Cast Members essential to daily operations
- Maintain highquality service levels in alignment with contractual SLAs and KPIs
- Develop and uphold processes and procedures to deliver seamless endtoend EUC services
- Manage the operational environment set performance targets and ensure effective service delivery
- Establish continuity plans for system and service recovery during outages or disasters
- Conduct data analysis collate findings and present insights to Senior Service Delivery Director
Requirements
- Minimum of 3 years as an IT Manager in a Managed Service environment with 810 years in IT management
- Education: Bachelor s degree (BA/BS) or equivalent practical experience
- Cast Member support (software and hardware breakfix)
- Staff availability for overtime and events
- Device refresh new hire setups and replacements
- Comprehensive reporting including SLA and KPI oversight for each region
- Strong attention to detail superior customer service skills and proven staff management abilities
- A proactive positive attitude with a resilient and flexible management style
- Excellent written and verbal communication skills
- Demonstrated ability to manage time resources and meet daily delivery requirements
- Maintain composure and professionalism under pressure
Position Overview:
- Role: EUC Operations Service Delivery Manager (SDM)
- Scope: Responsible for client relationship management, leading EUC support team, and direct people management.
Roles and Responsibilities:
- Oversee end-to-end EUC services and operations across Japan and APAC
- Lead and support a team dedicated to the technology needs of Disney Cast Members, essential to daily operations
- Maintain high-quality service levels, in alignment with contractual SLAs and KPIs
- Develop and uphold processes and procedures to deliver seamless end-to-end EUC services
- Manage the operational environment, set performance targets, and ensure effective service delivery
- Establish continuity plans for system and service recovery during outages or disasters
- Conduct data analysis, collate findings, and present insights to Senior Service Delivery Director
Requirements
- Minimum of 3 years as an IT Manager in a Managed Service environment, with 8-10+ years in IT management
- Education: Bachelor s degree (BA/BS) or equivalent practical experience
- Cast Member support (software and hardware break-fix)
- Staff availability for overtime and events
- Device refresh, new hire setups, and replacements
- Comprehensive reporting, including SLA and KPI oversight for each region
- Strong attention to detail, superior customer service skills, and proven staff management abilities
- A proactive, positive attitude, with a resilient and flexible management style
- Excellent written and verbal communication skills
- Demonstrated ability to manage time, resources, and meet daily delivery requirements
- Maintain composure and professionalism under pressure
Employment Type
Full Time
Key Skills
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