IT Support Administrator
IT Support Administrator
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Job Description
Were looking for an experienced IT Support Administrator. The IT Support Administrator is integral to the smooth functioning of the companys technology systems providing essential support to ensure all users can perform their roles effectively. This position requires a proactive individual who can manage and resolve technical issues ensuring minimal disruption to business operations while providing creative and efficient solutions to improve productivity.
You will report to the IT Support Department Manager and the job will be based in San Jose CA. If youre a problem solver with a teamplayer spirit wed love to hear from you!
Responsibilities
- Provide technical assistance and support for computer hardware and software
- Resolve issues for internal users via phone in person or electronically
- Perform software installations configurations and updates
- Automate the computer installation process according to company specifications
- Provide user training on various systems and mobile applications
- Log track and follow up with internal customers to ensure solutions and satisfaction
- Manage loaner computers and smartphones
- Create and maintain documentation and manuals
- Resolve technical issues in a timely manner using available company resources
- Administer multimedia conference systems computer images security patches and inventory
- Provide selective meeting and trade show support (may require travel and extended hours if necessary)
Minimum Qualifications
- Bachelors degree in Information Technology Computer Science or a related field MCSE certification is a plus
- 3 years of handson experience in IT including computer hardware/image maintenance script programming and installation and configuration of Microsoft Windows clients and related servers
- Solid experience and indepth knowledge of supporting Microsoft Office 365 (Outlook Word Excel PowerPoint) VPN remote access Microsoft Teams Microsoft Deployment Toolkit and Cisco IP phone and video conference systems
- Solid experience and knowledge of both Microsoft Windows and macOS
- Strong troubleshooting critical thinking selflearning and selfmotivation skills
- Detailoriented with excellent customer service skills
- A team player with excellent communication problemsolving and multitasking skills
Preferred Qualifications
- Proficiency in Python programming and PowerShell scripting
- Knowledge of internet security/connectivity and antivirus programs
- Good interpersonal skills with an enthusiasm for working in a fastpaced and collaborative environment
- Fluency in Mandarin is a plus
Employment Type
Full Time
