HR OFFICER

JOB TITLE: HR OFFICER

LOCATION: NAIROBI KENYA

SALARY RANGE: KSHS.

TYPE: FULL TIME

ABOUT US:

Elimn Limited is a dynamic company with multiple business lines including Eagle Lights Brake Box Shinobi Diamond Rims and Shinobi. We offer premier automotive services and products to our clients focusing on quality and customer satisfaction. We are seeking a skilled HR Officer to manage all HRrelated functions while also overseeing customer service operations to ensure our clients receive outstanding service.

JOB SUMMARY:

The HR Officer is responsible for managing HR activities fostering a positive work environment and ensuring high standards in customer service. This role requires strong organizational skills knowledge of HR best practices and a customercentric approach to drive both employee satisfaction and client loyalty.

Requirements

KEY RESPONSIBILITIES:

1. Employee Records Management

a) Maintain and update accurate employee records including personal data employment contracts performance reviews attendance and payroll information.

b) Ensure the confidentiality and security of employee data in compliance with company policies and data protection regulations.

c) Conduct regular audits of employee files to verify information accuracy and adherence to recordkeeping standards.

d) Oversee the onboarding and offboarding processes to ensure smooth transitions for new and departing employees.

2. Employee Welfare

a) Develop and implement employee welfare programs including health benefits mental wellbeing support and financial assistance.

b) Organize wellness activities social events and teambuilding exercises to enhance morale and foster a supportive workplace.

c) Act as a resource for employees addressing grievances conducting employee surveys and providing support as needed.

d) Promote worklife balance through initiatives like wellness leave programs and flexible work arrangements.

3. Compliance with Legal and Best Practices

a) Stay updated with changes in employment laws and regulations ensuring the company s HR practices remain compliant.

b) Liaise with legal advisors to manage employmentrelated issues such as labor disputes or disciplinary actions.

c) Conduct training for employees and management on workplace ethics harassment prevention and compliance with legal standards.

4. Policy Creation and Implementation

a) Develop revise and implement HR policies in line with industry standards company values and legal requirements.

b) Clearly communicate policies to employees fostering understanding and adherence.

c) Conduct periodic policy reviews to align with evolving company goals and employee needs.

d) Work closely with leadership to implement HR initiatives that support business growth and employee satisfaction.

5. Customer Service Training and Oversight

a) Oversee all customer service functions to ensure that the customer experience meets company standards.

b) Develop and implement a comprehensive customer service training program for both new hires and ongoing staff development.

c) Regularly assess customer service performance identify areas for improvement and provide recognition for outstanding performance.

d) Collaborate with other departments to ensure a seamless and consistent customer experience.

6. Talent Acquisition and Development

a) Collaborate with department heads to identify staffing needs and create effective job descriptions.

b) Manage recruitment screening and selection processes to ensure timely placement of qualified candidates.

c) Organize onboarding programs to familiarize new hires with the company culture values and expectations.

d) Facilitate professional development opportunities such as training programs workshops and mentorship to enhance employee growth and retention.

7. Performance Management

a) Implement a fair and transparent performance appraisal system; provide managers with guidance on performance evaluation.

b) Facilitate regular checkins goalsetting and reviews to support employees in understanding their strengths and areas for growth.

c) Work with managers to address performance issues constructively and create improvement plans when necessary.

d) Recognize and reward highperforming employees to boost motivation and job satisfaction.

8. HR Analytics and Reporting

a) Compile HR data to track and analyze trends in employee turnover engagement and training outcomes.

b) Generate comprehensive reports for management on HR activities offering insights for datadriven decisionmaking.

c) Utilize analytics to improve HR processes increase employee satisfaction and align with business objectives.

9. Customer Feedback and Service Improvement

a) Implement a system to collect and analyze customer feedback across all business lines.

b) Utilize feedback to improve service quality address recurring issues and elevate customer satisfaction.

c) Collaborate with teams to introduce changes or updates based on customer needs and feedback.

10. Customer Service Metrics and Reporting

a) Develop and track customer service metrics to assess performance and ensure targets are being met.

b) Compile and present monthly reports on customer service performance including metrics on response times customer satisfaction and resolution rates.

c) Identify trends in customer feedback and work with management to develop strategies to address them.

KEY QUALIFICATIONS:

1. Bachelor s degree in Human Resources Business Administration or a related field.

2. Minimum of 35 years of experience in an HR role with a focus on employee management and customer service.

3. Demonstrable knowledge of HR practices employment laws and customer service principles.

4. Strong leadership skills with the ability to manage both HR responsibilities and customer service oversight.

5. Excellent communication interpersonal and organizational skills.

6. Experience with HR software and tools; proficiency in Microsoft Office Suite.

7. Ability to handle confidential information with integrity and professionalism.

8. Strong problemsolving abilities and a customerfocused mindset.