Italian Customer Support in Lisbon
Italian Customer Support in Lisbon
Posted on :
07-11-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Provide timely accurate and friendly support to customers via phone email and chat.
- Assist customers with inquiries related to products services orders billing and account issues.
- Troubleshoot and resolve customer issues efficiently ensuring a positive customer experience.
- Collaborate with other departments to solve complex cases and escalate unresolved issues when necessary.
- Maintain uptodate knowledge of our products and services to offer precise and helpful solutions.
- Log and track customer inquiries in the system ensuring accurate records are maintained.
- Meet or exceed customer service performance targets and KPIs.
Qualifications:
- Fluent in Italian (both written and spoken).
- Proficient in English for internal communication and documentation.
- Previous experience in customer support or a related role is a plus but not mandatory.
- Excellent communication problemsolving and active listening skills.
- Ability to handle multiple tasks in a fastpaced environment.
- Flexibility to work rotational shifts including weekends and holidays between 7 AM and 11 PM.
What We Offer:
- Competitive salary and benefits package.
- Career development and growth opportunities.
- A supportive and diverse work environment.
- Health insurance and wellness programs.
- Paid time off including vacation and holiday allowances.
Employment Type
Full Time
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