Fairmont Gold Supervisor
Fairmont Gold Supervisor
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Job Description
Fairmont Gold Supervisor
At Fairmont Chateau Whistler unparalleled service and luxury awaits guests of Fairmont Gold our exclusive hotel within a hotel. As Fairmont Gold Supervisor you will deliver warm and personalized service to our guests.
This is a fulltime permanent position starting on December 10th.
Starting Rate of Pay: $24.30 per hour
We recognize tenure through our compensation hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $28.90 per hour.
Job Duties Include:
- Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered to
- To monitor maintenance of the physical Fairmont Gold product
- Review all Fairmont Gold reservations to ensure requests are met
- Ensure the highest possible revenues are generated for Fairmont Gold working with the Front Office team on daily upsell programs
- Handle guest concerns and react quickly logging and notifying proper areas
- Developing and maintaining contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the Whistler area
- Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
- Provide exceptional Concierge information to our guests about local and area attractions
Qualifications :
- Thorough knowledge of Front Office operations including Front Desk Reservations and Telecommunications is required
- Previously demonstrated commitment to exceeding guests expectations at all times
- Knowledge of Whistler is an asset
- Must possess a professional presentation
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
