Customer Support Associate
Customer Support Associate
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Job Description
Job Title: Customer Support Associate ( FRESHERS & EXPERIENCED CANDIDATES )
Company: Sutherland & Airbnb
Location: Hyderabad (Manikonda)
Salary:
- Up to 4 LPA (Experienced Candidates)
- 2.5 to 3.5 LPA (Freshers)
Job Type: Fulltime
Shift: 24/7 Rotational Shift with 2 Rotational Week Offs
Industry: Customer Support
Highest Qualification: 102
Experience Requirements:
- Minimum of 6 months of international voice experience required.
Language Proficiency:
- Excellent command of English.
Job Summary: Join our team as a Customer Support Associate where you will provide topnotch customer service to consumers via telephone instant messaging and email. You will be responsible for handling customer inquiries resolving basic support issues and escalating more complex problems to the appropriate product support specialists.
Key Responsibilities:
- Provide customer support by phone email or instant messaging to consumers.
- Serve as the primary contact for inbound customer issues escalating technical productrelated issues as needed.
- Process a high volume of inquiries related to FIS products and services aiming to resolve a targeted percentage of these inquiries.
- Troubleshoot customer problems identify the root cause and utilize tools and resources effectively to resolve issues.
- Follow up on escalated issues with coaching and mentoring to enhance overall knowledge and problemsolving skills.
- Track and document inbound support requests ensuring proper notation of customer issues.
- Update customer information accurately and meet quality standards adherence to schedule and average handling time.
- Provide guidance and/or mentoring to less experienced Customer Service Associates as needed.
- Perform other related duties as assigned.
Benefits:
- Oneway cab facility available.
Application Process: Interested candidates are invited to submit their resume and cover letter to or contact us at .
Employment Type
Full Time
