Customer Service Associate - Mandarin

Who are WebBeds

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group (ASX: WEB) an ASX 200 listed company operating a global digital travel business.

What makes us stand out

• We are a wholesale global travel organisation
• We have 1500 people speaking 50 languages in 120 cites across 50 countries
• We partner with over 430000 properties in more than 15000 destinations
• We work with more than 44000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

Key Responsibilities:

• Confirm bookings from allotment and framed free sale.
• Clear pending bookings which do not have a supplier reference.
• Clear on request bookings.
• Close cancelled bookings.
• Provide alternate accommodation for denied bookings.
• Respond within SLA to all customer Phone and Email requests.
• Promote the online system.
• Liaise with Sales and Product to resolve customer issues with maximum efficiency.
• If issue is ongoing to then liaise directly with hotels and suppliers to close complaint.
• Retain and convert business via providing a high level of customer service.
• Follow up mapping and payments with the accounts department.

The skills we would like to see in your suitcase:

• Experience working in a customer facing role (required).
• Can speak and read English and Mandarin language
• Demonstrate a capability to work in a changing environment and show strong conflict resolution skills.
• Demonstrate a high level of emotional intelligence keeping an even temperament and cando attitude.
• Strong communication and interpersonal skills.
• Advanced computer skills.
• Strong analytical skills.
• Team working skills.
• Ability to organise and plan effectively and to prioritise tasks to manage multiple activities and meet deadlines.
• Ability to work under pressure and to tight deadlines.

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow influence & impact change
• Disruptive fastgrowing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at #LIHybrid