Guest Service Executive FB Service Front Office
Guest Service Executive FB Service Front Office
Posted on :
05-11-2024
Employer Active
1 Vacancy
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Job Description
EXPECTED RESULTS
- Provide quality service to the customer by responding to their requests promptly efficiently and courteously during checkin checkout F&B and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash accounting procedures issue of room keys and guest confidentiality.
- Operate switchboard effectively handling all calls promptly and professionally greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Assist as required calls for reservations following hotel standard. Ensure accurate up to date information is given.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Control room inventory and assign room per guest needs.
- Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides.
- Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
- Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airports commitment to customers.
- Responsible for providing courteous and competent services to the guests.
Qualifications :
BHM with strong knowledge of F&B Service and also added experience of FO
2 years experience as Team leader or 3 years as Associate.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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