Technical Account Agent Intern
Technical Account Agent Intern
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Job Description
At FlexiSAF we understand that traditional B2B sales tactics dont really work. Over the years we have built a successful business by focusing on valuable products and focus on customer satisfaction. We believe that there is an opportunity to more proactively engage with our customers through targeted valueadded engagements that will lead to higher conversions and incremental bookings throughout the customer lifecycle.
Our goal is to provide the BEST teaching and learning experiences to educators students and parents. As we continue to grow we understand we need to engage more customers to solve their needs efficiently and professionally. As a Technical Account Agent at FlexiSAF you ll play an important role in building our customer pipeline and helping potential clients see the value in our solutions. By connecting with prospects identifying opportunities and supporting our sales efforts you ll contribute to meaningful results.
If youre passionate about understanding customer needs and providing solutions this could be the perfect role for you. Were looking for someone who thrives on problemsolving and building positive relationships.
Reach out to potential customers through emails and calls to introduce our products and services.
Help run awareness campaigns and follow up on new sales leads.
Support customers through realtime chat answering questions and assisting with product issues.
Build positive relationships with customers by offering friendly and helpful service.
Use our CRM tools to keep track of sales progress and stay organized.
Get to know our products well so you can offer technical support and suggestions to customers.
Work to resolve any customer concerns related to sales and service.
Requirements
Strong verbal and written communication skills with attention to detail.
Alignment with FlexiSAF s values and a commitment to uphold them.
Some experience in Customer Success or a similar role with a focus on customer satisfaction and retention.
Comfortable working independently but also a collaborative team player.
Capable of managing multiple tasks and deadlines efficiently.
Organized and able to prioritize tasks effectively in a fastpaced environment.
Analytical and problemsolving mindset with a willingness to learn technical skills.
Benefits
Conducive & modern working environment.
Daily lunch and regular team activities.
Gym subscription.
Flexible work schedules.
A supportive and collaborative internal culture.
Diverse smart and talented coworkers.
Collaborative fun work environment where laughing and learning go together.
Strong verbal and written communication skills, with attention to detail Alignment with FlexiSAF s values and a commitment to uphold them Some experience in Customer Success or a similar role, with a focus on customer satisfaction and retention Comfortable working independently but also a collaborative team player Capable of managing multiple tasks and deadlines efficiently Organized and able to prioritize tasks effectively in a fast-paced environment Analytical and problem-solving mindset, with a willingness to learn technical skills
Education
Undergraduate Degree (NYSC Completed)
Employment Type
Full Time
