Client Services Officer

Roles and responsibilities

• Design, manage and supervise General Services activities relevant to facilities in line with Corporate/Company guidelines, procedures, standards and work instructions, ensuring that Users can access and use high-quality facilities easily, cost effectively, safely, securely and in a sustainable way for the environment
  

Job Tasks

• Supervise and manage buildings leasing contracts
• Coordinate buildings maintenance and manage relevant contracts
• Manage relations with building Owner
• Supervise and manage environment cleaning work contracts
• Supervise and manage offices and equipment layout activities
• Coordinate guestroom facilities
• Support freights and supplies management upon arrival
• Support Departments in managing their own remotely archived documents
• Supervise and manage mail delivery and distribution
• Supervise and manage stationery procurement
• Coordinate and maintain Company car fleet
• Manage short term / long term car rental (with or without driver)
• Supervise / participate to the management of new initiatives (heavy duty refurbishments/modifications, welfare activities, etc)
• Coordinate reporting on General Services activities
• Manage General Services annual costs and relevant budget
• In accordance with HSE, grant hygiene and safety on worksite respecting and reducing environmental impact
• Cooperate with HSE and Security in Emergency Plan preparation and management
• Client Interaction: Serve as the primary point of contact for clients, addressing inquiries and providing information about services.
• Service Coordination: Assist in coordinating and delivering services to clients, ensuring compliance with service standards.
• Feedback Management: Collect and analyze client feedback to identify areas for improvement and enhance service delivery.
• Reporting: Prepare regular reports on service performance, client satisfaction, and any issues encountered.

Desired candidate profile

• Customer Service Orientation: Strong commitment to delivering excellent service and ensuring client satisfaction.
• Communication Skills: Excellent verbal and written communication skills for effective interaction with clients and team members.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively to meet deadlines.
• Technical Proficiency: Proficient in Microsoft Office Suite and relevant software applications for tracking and reporting services.

Personal Attributes

• Problem-Solving Skills: Ability to address client inquiries and resolve issues efficiently and effectively.
• Team Player: Collaborative attitude with the ability to work well in a team environment.
• Adaptability: Comfortable in a dynamic work environment with the ability to adjust to changing priorities.

Responsibilities

• Client Interaction: Serve as the primary point of contact for clients, addressing inquiries and providing information about services.
• Service Coordination: Assist in coordinating and delivering services to clients, ensuring compliance with service standards.
• Feedback Management: Collect and analyze client feedback to identify areas for improvement and enhance service delivery.
• Reporting: Prepare regular reports on service performance, client satisfaction, and any issues encountered.