Customer Success Manager Boston
Customer Success Manager Boston
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1 Vacancy
Job Description
As a Customer Success Manager at Funnel you will own a portfolio of midmarket level customers and work to become their trusted advisor as you enable them to handle analyze and optimize their data. If you love to solve advanced data use cases consult existing customers on how to optimize their tools and want to be part of a fastgrowing scaleup this is the chance for you!
Responsibilities
To be successful as Customer Success Manager at Funnel you need to be passionate about understanding your customers business the value they expect from our tool and the route to successfully creating a worldclass businessready data setup. You will develop and maintain a solid understanding of the Funnel platform and be heavily involved in the entire customer lifecycle.
Daytoday responsibilities include:
Develop and maintain a strong productive relationship with Funnels customers in your book of business
Own the endtoend success of your customers with Funnel collaborating closely with colleagues in the account team for customer onboarding revenue retention growth and adoption
Work to understand your customers business goals needs and opportunities with Funnel
Generate Customer Successqualified leads for Partner or Account Managers
Identify churn risks early and work closely with account team colleagues to mitigate these
Serve as the customers trusted advisor and product expert hosting training sessions as required to support ongoing customer education and new use cases for Funnel
Contribute to our team development by being a strong team player and sharing knowledge and best practices from your individual experiences
Skills and experience
35 years of experience holding a Customer Success title for a software solution.
Relationship builder you have proven experience managing customer relationships seeking to understand their needs and working with them to realize product value translating to account growth
Problem solver you not only help to solve immediate problems but also strive to help the customer longterm with clear explanations of recommended solutions
Technical aptitude you are datadriven and have good technical capabilities
Analytical you actively listen to internal and external stakeholders and feel comfortable digging deeper into data to generate answers and insights
Strong communicator (written & verbal) you are able to create rapport with customers and colleagues quickly and can communicate objectives and needs clearly
Effective time manager you are comfortable with change and ambiguity and can switch contexts and restructure priorities with ease in a dynamic environment
Team player you are a selfmotivated dedicated teammate with a growth mindset and collaborative work approach focused on team success
Thirst for knowledge whilst Funnel will support your learning and development you are expected to have a passion for your own continuous improvement driving your personal training needs and utilizing internal and external resources to help with this
Nice to have:
Employment Type
Full Time
