Business Analyst ITSM Consultant 8101-0416
Business Analyst ITSM Consultant 8101-0416
Posted on :
31-10-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
HM Note: This onsite role is three (3) days in office.
Description
Develop/Update Branch ITSM Process Guides in accordance with the OPS GO ITS Standards
Collaborate with internal and external partners in the improvement/maintenance/development of processes and/or guides
Contribute to day to day process steps as required
Skills
Experience and Skill Set Requirements
Develop and lead crossprocess compliance and design coordination within the operations team and crossfunctionally throughout the organization. and nbsp;
Provide technical guidance to stakeholders to ensure that process standards are understood process procedures and policies are adhered to process activities are monitored and that best practice process activities are integrated accordingly. and nbsp;
Ensures documentation for I and amp;IT best process procedures and protocols are drafted ensuring their compatibility with the service management practices. and nbsp;
Provide advice and expertise to external vendors and senior management to contribute to IT strategies and projects.
Monitor compliance with agreements and ensure the timely identification and resolution of problems and issues.
Provide expertise on all ITSM best practices and processes
Design implement and work with the project team in completing all relevant and required documentation in alignment with OPS standards.
Support the testing team during system and UAT testing
Participate in Knowledge transfer
Knowledge of systems and data analysis design development configuration testing release and installation principles and tools for IT Service Management (ITSM). and nbsp;
Knowledge of technology management network infrastructure and emerging technologies in areas such as telecommunications and nbsp;
Planning prioritizing and coordination skills to plan and direct activities
Criteria Ratings:
Business Analysis Skills: 40 points
Knowledge of systems analysis design development configuration testing release and installation principles and practices methods techniques and tools for ITSM.
Experience in identifying process improvements and providing solutions for gaps
Communication Skills: 20 points
Excellent oral and written communications to manage stakeholder relations provide written/verbal instructions.
Experience developing process documentation for a variety of audiences
IT Service Management Skills: 35 points
Knowledge and experience with ITSM/ITIL principles protocols processes and standards IT Service Management (ITSM) including techniques trends and resources management in order to identify technical and human change management needs.
Experience in the development/execution of multiple ITSM processes.
Public Sector Experience: 5 points
5 Years of Experience
Knowledge Transfer
Codes
Scripts
Project Manager / Team members
1:1 meetings / team meetings / documentation on SharePoint site throughout the duration of the project life cycle etc.
Must Haves:
- Have ITSM knowledge for many processes i.e. Incident Service Request Change Management
- Have experience developing processes and documentation
- Have experience collaborating with internal and external stakeholders
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
