Customer Support Representative Travel
Customer Support Representative Travel
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Job Description
- Respond promptly to customer inquiries through our online support channels (email chat and social media).
- Assist students in navigating the platform to apply for programs book educational tours and use other services.
- Provide accurate and detailed information about application processes tour bookings scholarships accommodation and visa assistance.
- Offer knowledgeable advice regarding travel processes and documentation requirements for students planning to study abroad.
- Troubleshoot common issues and provide effective solutions ensuring a smooth user experience.
- Escalate complex queries to the appropriate department as necessary.
- Track and report user feedback to help us continuously improve our services.
- Stay uptodate on educational and travel policies to provide relevant and accurate assistance.
Requirements
- Prior experience in customer support preferably within the education or travel industry.
- Familiarity with educational admissions processes and general knowledge of international travel requirements.
- Excellent verbal and written communication skills in English.
- Strong problemsolving abilities with a customerfirst mindset.
- Ability to multitask and handle a high volume of inquiries efficiently.
- Basic knowledge of CRM and support software is a plus.
- Proactive attitude and a willingness to learn about all Univacity services.
Student Recruitment Student Counselling CRM Excellent Communication
Education
Bachelor's Degree or Higher
Employment Type
Full Time
Company Industry
Higher Education / Education / Professional Training and Coaching / Education Administration Programs
