Front Office Supervisor
Front Office Supervisor
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1 Vacancy
Job Description
Job Title: Front Office Supervisor
Location: St Andrews Fife
Contract: Permanent Fulltime
Our absolute focus is delivering a personalised luxury experience to all guests building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you!
As Front Office Supervisor you will ensure that all guests who visit the hotel receive a level of service and hospitality that exceeds their expectations by giving an added value experience through attention to detail and continuous customer focus.
A little bit about what you will be doing:
- Ensure the completion of daily pre arrival (3 day and prior day reservations) checks and that guest preferences or requests are adhered to where possible
- Initiate guest contact with regular guests and Fairmont Presidents Club members and VIPs by telephone call and meet and greet in order to create customer loyalty to the resort and brand
- In the absence of the Guest Service Manager actively participate in preConvention meetings and awareness of the key points for each group arriving at the hotel and the communication of these points to the team
- Act as a point of contact for all guests during their stay and undertake Duty Management responsibilities at the resort
Qualifications :
- A minimum of 2 years of experience in a similar role
- Excellent English both verbal and written
- Excellent Presentation and customer relationship skills
- Energetic and passionate to work
- Innovative approach to work
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
