Front Office Manager
Front Office Manager
Posted on :
20-01-2025
Employer Active
1 Vacancy
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Job Description
As our next Front Office Manager you will:
- Lead the Front Office Team including Porters/Concierge Guest Experience Switchboard Operators Reception and Assistant Managers in one of Sydneys largest Accor Hotels.
- Develop & empower your team of Heartists and work in collaboration with the Operational team to deliver peak moments to our guests
- Create welcoming places and memorable experiences not only for our guests but also for your team.
- Provide excellent customer service and resolve guest issues in a timely and professional manner
- Monitor and report on key performance metrics to identify areas for improvement
- Participate in the development and implementation of front office policies and procedures
- Work closely with the Operations Manager on loyalty recruitment projects reports and initiatives in the hotel and with the whole hotel team
Qualifications :
- Previous experience as a Front Office Manager in a mediumsized property demonstrating strong leadership and the ability to train mentor and empower a team.
- Indepth knowledge of hotel property management systems conflict resolution negotiation skills and the flexibility to work across various shifts.
- RSA and First Aid certification (or willingness to obtain prior to commencement) to ensure a safe and professional environment for both guests and team members.
Additional Information :
- Learn your Way Access to our Accor Academy so you can Earn while you Learn!
- Opportunities for career development and growth within Accors global network.
- Incredible Accor Heartist Benefits access to Accors extensive benefits including discounted Food & Beverage Accommodation Worldwide
- Accors referafriend bonus
- Accors Parental Leave Scheme
- Access to our Employee Assistance Program
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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