Tech Support Engineer L1
Posted on :
30-10-2024
Employer Active
1 Vacancy
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Job Description
Educaton and Experience:
- Bachelor’s degree is a minimum requirement (BA in IT CS CE)
- ITIL or other certifications.
- 45 Years Minimum Experience.
- Advanced knowledge and troubleshooting skills.
Requirements
- Experience with Windows 10 / 11 and MAC OS
- Availability for afterhours telephone support.
- Ensure all tickets are closed within Customer’s internal approved SLA
- Install Configure and Troubleshoot all hardware Software and network printers.
- Assist & maintain Wired LAN and Wireless networks.
- Manage Microsoft System Center Configuration Manager (SCCM).
- Manage Microsoft Intune Application Packaging.
- Deployment of Windows Operating System and applications.
- Responsible to coordinate with other entities for setting up the virtual meetings
- Evaluate and understand new products for training purposes.
- Provide support guidance and assistance to Junior Technical Support Engineers or Technical Support Engineers.
- Ability to maintain excellent Customers service report.
- Any other duties which may from time to time be requested by Technical Support Manager or Management.
- Hardware skills with Dell Technologies Client hardware (Laptops Desktop and Workstations)
Employment Type
Full Time
Key Skills
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