Reservation Agent
Reservation Agent
Posted on :
30-10-2024
Employer Active
1 Vacancy
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Job Description
- Handle enquiries for bookings via fax email and phone during the shift communicate immediately and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
- Answer all calls promptly within 3 rings using specified greeting for hotel in a courteous and efficient manner. Ensure that all relevant information is obtained.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Assist in Front Office as required especially with guest check in and check out during peak periods of activity.
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.
Qualifications :
- Experience in a similar reservations environment alternatively customer service experience is required preferably in a Hotel environment.
- Strong knowledge of computer systems including Microsoft Office.
- Competent knowledge of OPERA Cloud preferred.
- Fluent orally & verbally in English with other languages well regarded.
- Experience providing prompt and efficient service including upselling advantages.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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