Program Director -Transitions US Mortgage
Program Director -Transitions US Mortgage
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Job Description
About Client:
A leading BPO Organization
Job Overview :
Transition Managers would be responsible for participating in the transition processes of various processes and functions. The primary objective is to manage the endtoend process for Transitions ensuring that key elements during the process are addressed and resolved. This role reports to the leadership within the Transitions team.
Job Roles and Responsibilities :
The candidate should be able play the role of a facilitator of the transition processes and should be able to manage the required logistics to ensure a smooth and successful process transition in US Mortgage (Title &Tax) domain
They should be able to operate and handle various frameworks tools and technologies that are used in the transitions process.
Understand the policies and procedures and to use them as a guideline in daily tasks.
Track all ongoing transitions and expedite requests for scope and determine key stakeholders needed to support subprocesses and requests.
Support teams in gathering relative facts and data.
Undertake key activities and tasks utilizing tools needed to successfully execute the transition and expedite process.
Should be able to document information and create data presentations.
Create maintain and act as a custodian for all the artifacts that are a part of each process transition.
Setup and participate in tollgates and checkpoints during the transition process.
Work on enhancing the transition framework and the playbook.
Qualification & Experience :
- Education: UG/PG Degree
- 12 years of work experience in handling process transitions preferably in a business process outsourcing setup.
- Working knowledge of the US mortgage industry
- Good verbal and written communication skills. Ability to manage multiple priorities assess and adjust to changing priorities.
Remote Work :
No
Employment Type
Full Time
