Customer Services Inbound 1 Bilingual
Customer Services Inbound 1 Bilingual
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Job Description
We are hiring a Customer Services Inbound 1 (Bilingual) for one of our clients in Mercerville NJ.
Job Description:
- Answer incoming calls from applicants beneficiaries and the general public regarding DoAS programs.
- Provide accurate information in response to caller questions.
- Completes online application for callers over the phone.
- Research individual callers records to confirm status.
- Provide detailed instructions of documentation needed.
- Mail email or fax requested standard office documents to callers.
- Enter information into a calltracking system to be referred to specific units for reply.
- In addition they have assisted in the training and responding to questions from new employees.
- Provides information to customers regarding department/agency programs and services and the requirements of licensure certification and other authorizations
- Answers questions explains rules regulations policies and procedures clarifies forms provides instruction and direction in the completion of applications and resolves issues and problems
- Requests information from customers to determine their needs or purpose of visit
- Verifies the completeness and accuracy of information on forms and applications
- Conducts information searches in electronic or manual file systems
- Ability to read writes speak understand or communicate in English sufficiently to perform the duties of this position.
Education required:
- High School Diploma
Woking hours:
- 8:30 am to 4:30 pm
- Lunch Duration: 1 Hour Unpaid.
About Us:
We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment that enables to find the high quality of talent with high success rate of talent delivery keeps us continue to be the best in the industry. By responding to this job posting you are consenting to receive text/SMS messages from us. Thank you.
Employment Type
Full Time
