Cloud Support Engineer

Roles and responsibilities

We are hiring a Cloud Support Engineer to deliver an outstanding technical support experience on the full cloud technical stack at Canonical. Combine your Linux support and software engineering skills, passion for technology, and your general knowledge of the full stack, from hardware to application, networking, Linux and open source, to help customers get the most from their solution from Canonical. Our team provides exceptional technical support and engineering solutions to help customers with everything open source from Ubuntu Server and Desktop to OpenStack and Kubernetes. This is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure

Location: This role is office-based in Riyadh, Saudi Arabia. Candidates must be based there or have the ability to relocate

The role entails

• Applying your knowledge of Linux virtualisation using Libvirt/KVM, containers and Kubernetes along with your knowledge of TCP/IP networking to support customised solutions for our customers
• Being the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache
• Providing advice on deployed architecture, implementing solutions for complex problems and guiding customers to successful data-center infrastructure operations
• Communicating regularly with the customer team about ongoing issues

Desired candidate profile

• BA/BS degree in Computer Science or related technical field
• Open source development or scripting experience
• Professional experience with OpenStack is a strong plus
• Professional experience with Kubernetes and/or Ceph
• Must be able to speak English fluently
• Excellent communication skills and extensive experience in customer-facing positions
• High motivation, ability to multi-task and follow-up reliably on commitments
• Experience with or willingness to learn new technologies, including LXD, Snaps, MAAS, Juju and Ubuntu
• Ability to travel
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events