Customer Success Team Lead
Customer Success Team Lead
Posted on :
29-10-2024
Employer Active
1 Vacancy
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Job Description
- Lead coach and mentor the Customer Success team to ensure high performance and professional growth.
- Develop and implement customer success strategies that focus on product adoption engagement and retention.
- Serve as the main point of escalation for complex customer issues and work to resolve them effectively.
- Collaborate with internal teams to streamline onboarding processes and ensure customers achieve maximum value from Ucrafts platform.
- Establish and track KPIs related to customer success including customer satisfaction retention rates and customer lifetime value.
- Conduct regular performance reviews team meetings and training sessions to ensure continuous improvement.
- Drive product improvements by collecting customer feedback and working closely with the Product and Development teams.
- Advocate for customers internally and represent their needs in strategic discussions.
- Manage team resources including scheduling and workload distribution.
Requirements
- 3 years of experience in Customer Success or Account Management with at least 1 year in a leadership role.
- Proven track record of managing and growing a Customer Success team.
- Strong understanding of customer success metrics and strategies.
- Excellent communication interpersonal and leadership skills.
- Ability to manage highpressure situations and resolve conflicts with tact.
- Experience in SaaS or a digital productbased company is highly preferred.
- Ability to work independently and lead a remote team effectively.
- Strong problemsolving skills and a customerfirst mindset.
Benefits
You can get acquainted with the benefits from here
3+ years of experience in Customer Success or Account Management, with at least 1 year in a leadership role. Proven track record of managing and growing a Customer Success team. Strong understanding of customer success metrics and strategies. Excellent communication, interpersonal, and leadership skills. Ability to manage high-pressure situations and resolve conflicts with tact. Experience in SaaS or a digital product-based company is highly preferred. Ability to work independently and lead a remote team effectively. Strong problem-solving skills and a customer-first mindset.
Employment Type
Full Time
Key Skills
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