Customer Support - Intern
Customer Support - Intern
Posted on :
29-10-2024
Employer Active
1 Vacancy
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Job Description
Title: Customer Support Intern
Job Description:
We are looking for a passionate selfmotivated and ambitious Customer Support Intern with strong communication skills and confidence. This 3month internship offers an excellent opportunity to learn the fundamentals of customer support. Interns demonstrating outstanding performance may be considered for a fulltime role.
As a Customer Support Intern you will assist clients primarily through calls emails and chats providing a smooth and supportive experience. You will also gain insights into market scenarios and learn how to communicate valuable feedback to your reporting manager.
Tenure: 3Months Internship
Key Responsibilities:
- Develop a foundational understanding of company products and services.
- Assist in providing quick professional and accurate responses to customer inquiries including questions on orders quotes product issues and general inquiries.
- Support ticket management ensuring written communication is clear and customerfriendly.
- Meet personal and team targets by learning to explain the benefits of company services and identifying opportunities to add value for clients.
Requirements
- Recent graduates in any field with a keen interest in customer support.
- Strong communication skills and a customerfocused approach.
- Basic organizational and timemanagement skills.
- Willingness to learn negotiation and client interaction techniques.
- Ability to work from the office (WFO) in Noida Sector 2.
- Availability for a rotational shift schedule.
Benefits
- Device reimbursement
- Opportunity for fulltime conversion based on performance
Key Responsibilities: - Develop a foundational understanding of company products and services. - Assist in providing quick, professional, and accurate responses to customer inquiries, including questions on orders, quotes, product issues, and general inquiries. - Support ticket management, ensuring written communication is clear and customer-friendly. - Meet personal and team targets by learning to explain the benefits of company services and identifying opportunities to add value for clients. Requirements: - Recent graduate or final-year student in any field with a keen interest in customer support. - Strong communication skills and a customer-focused approach. - Basic organizational and time-management skills. - Willingness to learn negotiation and client interaction techniques. - Ability to work from the office (WFO) in Noida Sector 2. - Availability for a rotational shift schedule. Benefits: - Device reimbursement - Opportunity for full-time conversion based on performance
Education
Graduate
Employment Type
Full Time
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