Data Center Field Support Technician - JD2
Data Center Field Support Technician - JD2
Posted on :
27-10-2024
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Job Description
Required Experience & Skills:
- Previous Data Center / Computer room operational and technical experience.
- Working knowledge of how data center facilities infrastructure systems (power cooling security fireprotection) work and operate to support the IT environment.
- Working knowledge of server / network systems installation operation and maintenance practices.
- Working knowledge and understanding of network environments and topologies.
- Working knowledge of IT equipment and interconnectivity to other subsystems.
- Good communication skills and prompt followup to replies and messages.
- Ability to communicate using various methods and media with local and remote support teams.
- Knowledge of IT Networking and Data Center infrastructure support terminology
- Has knowledge / experience in applying IT Operational and Industry best practices.
- Performed and assisted with incident response root cause analysis reporting and CAPA resolutions.
- Experience with task ticketing system management and fulfillment
- Experience in local IT asset identification inventory documentation and management processes.
- Oversight of IT process adherence by local resources vendors and technicians working in IT spaces.
- Oversight of onsite teams to ensure orderliness cleanliness and accessibility of all onsite IT spaces.
- Works independently with little to no direct supervision in analysis design and implementation of IT system solutions to fulfill business unit requirements.
- Problemsolving skills to assess and evaluate operational issues that are communicated to appropriate support teams in support of problem resolution.
- A demonstrated ability to encourage and model positive crossteam partnerships.
- Experience with Visio or other CAD type application(s) to create and modify IT Space room and rack diagrams utilizing client provided templates and tool aides.
- Familiar with the following software applications: MS Word MS Excel MS Visio MS Outlook MS Teams Google Chrome; Amazon Web Services (User)
Preferred Qualifications:
- Minimum 5 years data center experience
- College degree in Computer Science or similar
- Microsoft Certified Systems Engineer (MCSE) or equivalent i.e. HP Accredited Systems Engineer (ASE)
- Data Center operational or technical certifications
Network operational or technical certifications
Employment Type
Full Time
Key Skills
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