Operations Data Analyst

Optimize Processes Drive Accuracy Own Impact

Are you a detailobsessed datadriven professional who loves turning numbers into insights and optimizing processes for maximum efficiency Do you take ownership solve problems before they arise and thrive in a fastmoving highimpact role If so we want YOU to join our team as a Sales Operations & Data Analyst!

At RCN we don t settle for average we innovate collaborate and create WOW experiences every day. If you re looking for a dynamic role where you ll shape the accuracy of our sales operations optimize commission processes and build systems that drive efficiency across departments keep reading!

What You ll Own & Drive

Order Coordination & Fulfillment Accuracy

• Be the expert. Partner with Channel Managers Vendors and internal teams to ensure seamless order processing.
  
• Get it right the first time. Review signed estimates sales orders and contracts for accuracy and approvals.
  
• Own the process. Enter orders and create tracking projects within 24 hours of receipt.
  
• Monitor performance. Track key fulfillment metrics (order accuracy delivery speed fulfillment rates) and develop dashboards for datadriven decisions.
  
• Ensure customer success. Maintain and analyze shipping tracking inventory and delivery timelines to optimize efficiency.
  

Project Tracking & CrossTeam Collaboration

• Stay ahead of the pipeline. Know exactly where every project stands and proactively move things forward.
  
• Be the glue. Work across multiple departments to ensure alignment and efficiency.
  
• Keep leadership informed. Provide regular progress updates flag roadblocks and offer solutions.
  

Commission Calculation & Reporting

• Precision is key. Accurately calculate commissions based on order data and ensure alignment with commission structures.
  
• Keep teams in the know. Generate and distribute commission reports with accuracy and timeliness.
  
• Solve discrepancies fast. Identify errors investigate issues and work with stakeholders to resolve commissionrelated concerns.
  

Product & SKU Management

• Keep things up to date. Add new products update pricing and maintain accurate product information.
  
• Maintain legacy items. Ensure system compliance through regular SKU maintenance.
  
• Clean up & optimize. Conduct data audits and information cleanup projects.
  

Contracts & Procurement Support (Backup Role)

• Ensure accuracy. Upload contracts into the CRM and enter contract details correctly.
  
• Support sales fulfillment. Work with field service and sales teams to deploy products efficiently.
  
• Be the expert in the process. Understand the full order lifecycle from sale to invoicing.
  
• Stay ahead of procurement needs. Work closely with the Procurement Specialist to provide support as needed.
  

Process Improvement & Automation

• Find inefficiencies. Analyze processes to identify bottlenecks and recommend improvements.
  
• Automate & optimize. Leverage datadriven solutions to streamline workflows and reduce manual tasks.
  
• Drive impact. Work with sales finance and operations to improve reporting forecasting and decisionmaking.
  
• Deliver insights. Present findings and recommendations to leadership influencing strategy with data.
  

What You Bring to the Team

Why You ll Love Working Here

• FastGrowing Tech Company: Be part of a company that s scaling and evolving.
  
• Strong Culture: We embrace development extreme ownership and creating WOW experiences.
  
• High Impact Role: Your work directly contributes to company success and efficiency.
  
• Opportunities for Growth: Learn innovate and advance in a dynamic environment.
  

If you re ready to take on a critical role where your data expertise process optimization skills and ownership mindset will make a real impact apply today!

Requirements

What You ll Need to Succeed

Education & Experience

• Bachelor s degree in Data Analytics Business Finance or a related field (preferred but not required).
  
• 2 years of experience in data analysis sales operations or order fulfillment bonus points if you ve worked with commissionbased structures!
  

Technical Skills

• Excel Powerhouse: Strong proficiency in Excel including advanced formulas pivot tables and data visualization tools.
  
• Data & Reporting Tools: Experience with data analytics software (e.g. Tableau Power BI SQL) is a plus.
  
• CRM & ERP Savvy: Familiarity with cloudbased CRM bookkeeping or ERP systems (Zoho experience is a bonus!).
  

Analytical & ProblemSolving Skills

• Sharp Eye for Detail: Ability to analyze large datasets spot trends and extract actionable insights.
  
• Critical Thinking: Identify patterns anomalies and process inefficiencies to drive datadriven decisionmaking.
  

Communication & Collaboration

• Clear & Impactful Communicator: Ability to present complex data in a clear digestible format for stakeholders.
  
• CrossFunctional Collaborator: Work seamlessly with sales finance and operations teams to drive process improvements.
  

Organizational & Time Management Skills

• MultiTasking Pro: Ability to juggle multiple responsibilities while meeting deadlines in a fastpaced environment.
  
• HighLevel Integrity: Handles sensitive data with discretion and maintains confidentiality.
  

Additional Qualities We Value

Preferred Experience (Nice to Have but Not Required)

• Procurement & Fulfillment Knowledge: Experience working with supply chain or order fulfillment processes.
  
• Commission Expertise: Familiarity with commission structures models and reporting.
  
• Project Management Savvy: Exposure to project management tools and methodologies.
  
• Automation & Integration Tools: Experience with data automation or integration platforms is a plus!
  

Physical Demands

• Primarily a deskbased role with occasional walking sitting and stair navigation (minimal physical demands).
  

Benefits

Benefits & Perks: Why You ll Love Working at RCN

At RCN we know that great people deserve great rewards. We invest in our team s wellbeing growth and worklife balance with industryleading benefits that make a real difference.

Competitive Compensation

• We recognize and reward excellence with a competitive salary tailored to your experience and achievements.
  

Health & Wellness

• Health Insurance 70% employerpaid (PPO or High Deductible options)
  
• Vision Insurance 100% employerpaid
  
• Dental Insurance 50% employerpaid
  
• CompanyPaid Life Insurance
  
• Optional Coverage Shortterm disability accident coverage critical care and cancer coverage
  
• Discounted YMCA Membership Stay active with a corporate membership discount at East Tennessee YMCA locations
  

WorkLife Integration

• Unlimited Paid Time Off (PTO) Take the time you need (earned benefit)
  
• Flex Days Work from anywhere when you need to
  
• 30 Days Paid Parental Leave Generous maternity & paternity leave for new parents
  
• Paid Holidays Enjoy time off to recharge
  
• Uncommon Benefits A number of other uncommon employee benefits...ask for more details!

Career Growth & Development

• FastTrack Promotions We prioritize promoting from within and rapid career advancement
  
• Continuing Education Handson inperson and selfguided learning opportunities
  
• AwardWinning Online Courses Access courses to enhance skills in creative management and digital disciplines
  
• Exposure to CuttingEdge Tech Work with emerging technologies and products
  

Culture & Team Environment

• Family Comes First! We foster a familyfriendly workplace with events that include your loved ones
  
• CompanySponsored Lunches & Team Activities Weekly quarterly and period gatherings to connect and celebrate wins
  
• Relaxed SmartCasual Dress Code Dress for comfort and success
  
• Renovated PurposeBuilt Office Work in a 21stcentury tech space inside a historic downtown Knoxville building
  
• Fully Stocked Coffee Bar & Snacks Stay fueled throughout the day
  
• MondayFriday Business Hours for most roles No required weekends because worklife integration matters
  

Join Us & Make an Impact!

At RCN we are disrupting the industry and setting a new standard for what a technology provider can be. If you re ready to thrive in a fastmoving innovative and peoplefirst environment apply today and be part of something extraordinary!