Organizational Change Manager OCM OCM Consultant Customer Success Manager
Organizational Change Manager OCM OCM Consultant Customer Success Manager
Posted on :
27-10-2024
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Job Description
Organizational Change Manager (OCM) / OCM Consultant / Customer Success Manager
Alameda CA 94502 (Onsite)
Alameda CA 94502 (Onsite)
FTE & Contract W2 / C2C
Salary Market / flexible
Salary Market / flexible
Skills & Experience
- Minimum of 10 years of experience as a Organizational Change Manager / OCM Consultant / Customer Success Manager
- This is an individual contributor role. However the candidate should be a good team player & proactive.
- Proficient with Organizational Change Management activities; Establish clear client retention goals
- Assist customers with setting up and navigating programs or software; Promote the value of the product
- Promote an energetic fan base for products and locate brand ambassadors to share the products benefit and value
- Maintain a detailed understanding of products and services assist customers with questions and suggest the best products for their needs
- Review customer complaints and concerns and seek to improve the customer experience
- Capability to analyze and adapt to digital adoption platforms like WalkMe Whatfix etc
- Upsell services and products with the brand image; Promote value through customer experience
- Assist in creating training courses and educational materials
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Bachelors Degree or higher in Information Systems Computer Science or equivalent experience.
- Any technical certification in O365 would be an advantage
- Strong customer service & customer facing skills; Excellent verbal and written communication skills
- Ability to work well in a team environment; Strong organizational and analytical skills
- Ability to lead and motivate others Strong interpersonal skills and multitasking skills
- Be proactive and take strategic decisions and suggest best practices
Job/Role Description
- Proficient in following change management activities Roadmap & Change Management Planning Execution & Change Management and Continuous Improvement & Training
- Proven work experience as a Customer Success Manager or organization change manager; Experience in managing a diverse group and training each according to company standards
- Technical skills required as they relate to the use of the product or service; The ability to learn quickly and easily grasp new software applications
- Deep understanding of customers concerns and thoughts regarding the use of products and the ability to troubleshoot as needed
- Ability to establish milestones and keep all team members on task; Accountability and personal organization are essential
- Exceptional ability to communicate and foster positive business relationships
Employment Type
Full Time
Key Skills
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