Back Office Assistant

Roles and responsibilities

Back-Office Clerk is needed at Teleperformance to handle Emails, Chats, Tickets creation and Callbacks with the following:

- Advanced or native English speakers

- Flexible rotational shifts and days off

- Transportation is provided all over Cairo and Giza

- Promotion eligibility just within 6 months of hiring

- Medical Insurance covered by EGP 400K per year

- Discounts in well-known brands and chain stores all over Egypt

Administrative Support
Data Entry: Input, update, and maintain accurate data in databases and systems, ensuring data integrity and confidentiality.
Document Management: Organize and manage physical and digital documents, ensuring easy access and compliance with company policies.
Operational Tasks
Order Processing: Handle order processing tasks, including order verification, tracking, and coordination with other departments.
Inventory Management: Assist in inventory tracking, ensuring stock levels are maintained and recorded accurately.
Communication
Internal Coordination: Collaborate with other departments (e.g., sales, finance, customer service) to facilitate smooth operations and information flow.
Customer Support: Provide support to frontline staff by addressing queries related to back office processes and systems.
Reporting and Analysis
Report Generation: Prepare and generate regular reports on operational metrics, performance, and data analysis for management review.
Data Analysis: Analyze data to identify trends, discrepancies, and areas for improvement, making recommendations as needed.
Compliance and Quality Control
Policy Adherence: Ensure compliance with company policies, procedures, and regulatory requirements in all back office functions.
Quality Assurance: Conduct quality checks on data entry and processing tasks to maintain high standards of accuracy.
Technical Support
System Maintenance: Assist in the maintenance of back office systems and tools, troubleshooting minor issues as they arise.
Training: Participate in training sessions to stay updated on software, procedures, and best practices.
Continuous Improvement
Process Improvement: Identify opportunities for streamlining back office processes and enhancing efficiency.
Feedback Participation: Gather feedback from team members and contribute to team meetings aimed at improving back office operations.

Desired candidate profile

• Industry Knowledge: Familiarity with the specific industry related to the organization (e.g., finance, retail, healthcare) can be beneficial.

Technical Skills

• Software Proficiency: Strong knowledge of office software (e.g., Microsoft Office Suite, Google Workspace) and experience with databases and CRM systems.
• Data Management: Proficiency in data entry, management, and reporting, with a focus on accuracy and attention to detail.

Soft Skills

• Communication: Excellent verbal and written communication skills for effective collaboration with team members and other departments.
• Organizational Skills: Strong organizational abilities to manage multiple tasks and prioritize effectively.
• Problem-Solving: Analytical thinking and problem-solving skills to address operational challenges efficiently.

Responsibilities

• Administrative Tasks: Provide administrative support, including data entry, document management, and correspondence.
• Order Processing: Assist in order processing and tracking, ensuring timely and accurate fulfillment.
• Reporting: Prepare and maintain reports on operational performance and metrics for management review.

Coordination and Collaboration

• Internal Communication: Work closely with various departments to facilitate smooth operations and address inquiries related to back office processes.
• Team Support: Provide assistance to frontline staff as needed, helping with back office-related queries.

Continuous Improvement

• Process Optimization: Identify opportunities for improving back office processes and enhancing overall efficiency.
• Training Participation: Engage in ongoing training and professional development to stay updated on best practices and software tools.

Personal Attributes

• Attention to Detail: Strong focus on accuracy in data entry and processing tasks.
• Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
• Team Player: Collaborative attitude with a willingness to assist colleagues and contribute to team success.