Career Advisor

Roles and responsibilities

The Career Advisor Assistant is responsible for providing support to the company employees whenever there is dissatisfaction or identified risk of resignation or request to be transferred, to accomplish a successful integration or retention in the company.

Key responsibilities and accountabilities

• Analyze and act in all situations related to contract resignations / non-renewals communicated to the HR team, regardless of the communication channel chosen by the employee and through resignation reports.
• Contact employees and fully understand their labor or personal needs in order to make the right offer for them to stay in the company.
• Establish contact and find solutions internally with other departments or with external entities, according to the employee’s needs, to successfully retain the employee.
• Contact employees to perform stay or exit interviews.
• Communicate with all stakeholders in order to facilitate processes within the company such as transfers, internal promotions, etc.
• Employee complaints management.
• Perform continuous improvement interviews on projects followed by meetings with operational management to discuss findings and define improvement opportunities.
• Be a true team member in Teleperformance Portugal – focused on the success of the company.
• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to department's processes, GDPR - General Data Protection Regulation, GECSP - Global Essential Compliance, Information Security Policies, HR, etc.
• Communicate to leadership any known infractions of these Corporate Policies and procedures immediately.

Desired candidate profile

Bachelor's degree required in HR, Business, or related field (preferential).

Fluency in English & Spanish Or Italian (minimum B2).

Work Experience:
east 1 year of experience in the role or in Human Resources positions

Technical Skills:

Working knowleWork
experience in career counseling, coaching, or related fields, preferably in educational or organizational settings.
Industry Knowledge: Familiarity with job market trends, career development practices, and employment resources.
Technical Skills
Assessment Tools: Proficiency in using career assessment tools and software (e.g., Myers-Briggs Type Indicator, Strong Interest Inventory).
Technology: Familiarity with online career platforms, resume-building tools, and job search websites.
Soft Skills
Communication: Excellent verbal and written communication skills for effectively interacting with clients, employers, and stakeholders.
Active Listening: Strong listening skills to understand client needs and provide tailored advice.
Empathy: Ability to relate to clients’ experiences, providing support and encouragement throughout their career journeys.
Responsibilities
Career Counseling: Provide individualized career counseling sessions, helping clients identify their strengths, interests, and goals.
Job Search Assistance: Assist clients with job search strategies, resume writing, interview preparation, and networking techniques.
Workshops and Programs: Develop and facilitate workshops, seminars, and group sessions on career development topics.dge of Microsoft Office Suite (Excel, Word).

Ability to use Internet applications.

Working knowledge of HR tools.