IT Support
IT Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
OKOIOS is a Swiss Consulting firm with its focus on specialized IT Solutions. In a fastpaced digital environment continuous development and agile paths are at the heart of successful organisations. Navigating in such territories requires an innovative and reliable partner equipped for all conditions. Harness the power of IT and be part of a team of dedicated experts. OKOIOS is all about putting the skillset of our employees in the center.
We are designed to be different
Tasks
Your Commitment will include
- Ensure user satisfaction by providing customeroriented service
- Handle calls and emails from all users for IT support
- Resolve incidents at the first level
- Escalate incidents to the relevant resolution teams
- Track the handling of customer calls
- Train users on various tools used
- Analyze incidents to suggest process improvements
Requirements
Achieving the difference requires
- CFC in IT or equivalent.
- Proficiency in JIRA Confluence and ITIL certification is a plus.
- Excellent written communication skills.
- Nativelevel French and good German skills.
Benefits
Shape your journey Become a Part of our Team:
What you can expect from OKOIOS:
- A culture of purpose and value: Together as a team we bring real value and deliver solutions
- Being involved in the journey: Meet and share with colleagues and clients knowledge and
- Talent Academy in the direction towards your success: Our commitment to each employee to support you with innovation creativity and proficiency in designing your individual and personalized career path and skills
- Sustainability: We are a committed in ensuing not only social responsibility but reflecting strong ethics in business and towards our environment.
Make the Future Possible!
For any further questions contact our HR
Employment Type
Full Time
