Client support specialist
Client support specialist
Posted on :
11-11-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
11-11-2024
Job Description
We are looking for a Client Support Specialist for one of my client based in the canton of Vaud. This is a permanent position.
The role is to ensure customer contact by answering phone calls performing remote troubleshooting in French and Swiss German billing and shipping repair services.
Your main tasks are as follows:
Handle customer partner and subsidiary returns comprehensively
Ensure customer contact via email or phone and find solutions to their needs
Be capable of performing firstlevel technical troubleshooting support to resolve issues remotely
Enter necessary information into the CRM to ensure a smooth workflow and maintain good traceability of records
Assist the Sales team with certain technical requests
Place orders for the replacement of defective parts
Billing and shipping orders in the ERP
Occasionally help with unpacking disinfecting and recording devices
We are looking for a candidate with 3 to 5 years of experience in a similar role with strong knowledge of ERP and CRM systems. The ideal candidate is bilingual in Swiss German and has a very good level of French and English.
Possessing excellent interpersonal skills they are serviceoriented responsive flexible and capable of working efficiently. The candidate should be able to work independently in a dynamic environment while maintaining a strong focus on customer service.
The role is to ensure customer contact by answering phone calls performing remote troubleshooting in French and Swiss German billing and shipping repair services.
Your main tasks are as follows:
Handle customer partner and subsidiary returns comprehensively
Ensure customer contact via email or phone and find solutions to their needs
Be capable of performing firstlevel technical troubleshooting support to resolve issues remotely
Enter necessary information into the CRM to ensure a smooth workflow and maintain good traceability of records
Assist the Sales team with certain technical requests
Place orders for the replacement of defective parts
Billing and shipping orders in the ERP
Occasionally help with unpacking disinfecting and recording devices
We are looking for a candidate with 3 to 5 years of experience in a similar role with strong knowledge of ERP and CRM systems. The ideal candidate is bilingual in Swiss German and has a very good level of French and English.
Possessing excellent interpersonal skills they are serviceoriented responsive flexible and capable of working efficiently. The candidate should be able to work independently in a dynamic environment while maintaining a strong focus on customer service.
Employment Type
Full Time
Key Skills
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