Guest Experience Manager
Guest Experience Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A Career that lets your passion shine:
- Be the driver of our service culture loyalty luxury and brand excellence
- Work collaboratively across all departments communicating on VIP guest movements
- Champion guest activities and the delivery of Cousu Main moments
- Problem solve and analyse feedback to facilitate continuous service improvement
- Support and manage the loyalty and service expectations of guests through all areas of the hotel
- Meet and greet guests recognising their loyalty and promoting the brand image
- Review and respond to guest reviews on various channels including Trust You and Tripadvisor
Qualifications :
What you will bring to the role:
- You present with a luxury attitude and elevated EQ
- Strong communication and interpersonal skills with excellent relationship management
- Exceptional problemsolving skills with a proactive and solutionoriented approach
- The ability to remain calm under pressure with high emotional intelligence
- Highlevel of hospitality knowledge including Front Office and Food & Beverage
- Knowledge and ability to operate Opera Cloud Software and Guest Satisfaction Software such as Trust You.
- Experience working in a 5star luxury hotel will be advantageous
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
