Customer Service Representative
Customer Service Representative
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Job Description
Job Title: Customer Service Representative (German C1 English B2)
Location: Porto Portugal
Start Date: 4th November 2024 and 21st November 2024
Cross Border Talents is seeking a Customer Service Representative for our partner a leading BPO company. In this role you will support customers by providing topnotch service ensuring high satisfaction and handling inquiries related to our clients industry solutions.
Key Responsibilities:
- Deliver exceptional customer service and support via multiple communication channels (phone email chat)
- Address customer queries provide solutions and guide them through using our clients products and services
- Maintain a high level of customer satisfaction through timely and effective resolution of issues
- Collaborate with other team members to meet performance targets and service level agreements
Requirements:
- German (C1) and English (B2) language proficiency
- Availability to work on a rotating shift schedule (Monday to Sunday 08:00 to 19:00 with possible extensions until 21:00)
- Must be located in or willing to relocate to Porto
- Valid EU documentation (EU ID Residence Card Manifestao de Interesse Visa under consultation)
Work Model:
- Onsite role in Porto
Compensation & Benefits:
- Base salary: 1271EUR per month (14 months)
- KPI Bonus: 120 EUR per month (after meeting performance targets)
- Meal allowance: 7.63 EUR per working day
- Relocation package:
- Outside Portugal: Reimbursement of airfare up to 400 EUR(after 180 days of contract) hotel accommodation for 28 days
- Inside Portugal: Reimbursement of travel costs up to 150 EUR(after 180 days of contract) hotel accommodation for 15 days
Training:
- 4 weeks of training (2 weeks of onboarding 2 weeks of practical application)
This is an exciting opportunity to grow your career while working in a dynamic international environment. Apply now to join a dedicated team and contribute to the success of a globally recognized company.
Remote Work :
No
Employment Type
Full Time
