Italian Customer Support In Malta
Italian Customer Support In Malta
Posted on :
24-10-2024
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Job Description
Job Title: Contact Centre Agent (Italian English C1)
Location: Malta (OnSite)
Work Schedule: Monday to Sunday rotational shifts
Relocation Package: 2000 bonus after 1 month of employment
Key Responsibilities:
- Handle customer inquiries in Italian and English via phone email and chat.
- Resolve customer issues and provide accurate information in a timely manner.
- Follow up with customers to ensure satisfaction and issue resolution.
- Escalate complex issues to internal teams when necessary.
- Accurately document customer interactions and maintain records.
- Foster a positive and professional working atmosphere.
Qualifications:
- Proficiency in Italian and English (C1 level).
- Experience in customer service or a call centre environment is a plus.
- Strong communication and interpersonal skills.
- Flexibility to work rotational shifts including weekends.
- Attention to detail and problemsolving abilities.
- Ability to thrive in a fastpaced setting and meet performance targets.
What We Offer:
- Relocation Bonus: 2000 provided after your first month.
- Comprehensive Training to ensure you succeed in your role.
- Basic Health Insurance coverage.
- Opportunities for Career Progression within the company.
- Mobile plans offered to employees.
- Gym memberships included to promote a healthy lifestyle.
- Access to an onsite canteen offering a range of healthy meals.
- Monthly social events for team engagement.
- Free onsite parking for staff convenience.
- Exclusive staff discounts at over 50 local businesses.
Remote Work :
No
Employment Type
Full Time
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