Portugeuse Customer Support In Lisbon
Portugeuse Customer Support In Lisbon
Posted on :
24-10-2024
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Job Description
Position: Customer Support Advisor (European Portuguese)
Location: Lisbon Portugal
Work Schedule:
- Fulltime position (40 hours per week).
- Rotating shifts including nights (Monday to Sunday).
- Two days off per week (rotative).
Contract Duration:
- Initial contract of 6 months with the possibility of renewal.
Compensation:
- Base Salary: 870 (14 payments throughout the year).
- Performance Bonus: 80 for every 11 months worked.
Key Responsibilities:
- Provide exceptional customer support in European Portuguese through various channels including phone email and chat.
- Respond to customer inquiries and troubleshoot issues delivering effective solutions promptly.
- Maintain accurate records of customer interactions and update relevant information as necessary.
- Work collaboratively with team members to enhance the overall customer experience and ensure service excellence.
- Identify opportunities for process improvements and share feedback with management.
Qualifications:
- Native or fluent in European Portuguese (please note that Brazilian and other South American Portuguese speakers will not be considered).
- Strong verbal and written communication skills.
- Prior experience in customer service is preferred.
- Excellent problemsolving skills and attention to detail.
- Ability to thrive in a teamoriented environment.Position: Customer Support Advisor (European Portuguese)
Location: Lisbon Portugal
Work Schedule:- Fulltime position (40 hours per week).
- Rotating shifts including nights (Monday to Sunday).
- Two days off per week (rotative).
- Initial contract of 6 months with the possibility of renewal.
- Base Salary: 870 (14 payments throughout the year).
- Performance Bonus: 80 for every 11 months worked.
- Provide exceptional customer support in European Portuguese through various channels including phone email and chat.
- Respond to customer inquiries and troubleshoot issues delivering effective solutions promptly.
- Maintain accurate records of customer interactions and update relevant information as necessary.
- Work collaboratively with team members to enhance the overall customer experience and ensure service excellence.
- Identify opportunities for process improvements and share feedback with management.
- Native or fluent in European Portuguese (please note that Brazilian and other South American Portuguese speakers will not be considered).
- Strong verbal and written communication skills.
- Prior experience in customer service is preferred.
- Excellent problemsolving skills and attention to detail.
- Ability to thrive in a teamoriented environment.
Remote Work :
No
Employment Type
Full Time
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