Customer Service Representative
Customer Service Representative
Posted on :
24-10-2024
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Job Description
Position: Customer Service Representative (Dutch)
Location: Barcelona Spain
Work model: onsite
Employment type: Fulltime
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Handle customer inquiries via various channels and resolve them promptly
- Maintain expertise in customerspecific applications
- Escalate issues as needed
- Adhere to project procedures and SLAs
- Provide crossteam support when necessary
- Collaborate with supervisors/mentors on specific projects
- Fulfill administrative duties accurately and on time
- Attend team meetings
- Complete additional tasks for improved service quality and customer satisfaction.
REQUIREMENTS:
- Native or proficient Dutch language & fluent in English
- Familiarity with IT platforms equipment and applications including Windows MS Office and internet configuration
- Willingness to work in a customer service setting
- Strong customer care skills including active listening and understanding customer needs
- Capability to take ownership of and manage calls to resolution or escalate them when necessary.
OFFER:
- Excellent remuneration package based on experience skills and performance
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation support
- And many more!
To apply for this position and to explore many other exciting opportunities visit and apply through our career page:
- Gross 20500 EUR Bonus up to 2000/year
- Relocation payment 500 reimbursed after month 1
Remote Work :
No
Employment Type
Full Time
Key Skills
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