Employee Relations Manager

Roles and responsibilities

The Manager of Employee Relations offers expert guidance on employee relations issues, policy interpretation, and grievance resolution, ensuring timely and effective management of concerns. The role oversees objective investigations, escalates issues to senior HR, and contributes to the enhancement of HR policies. Additionally, the manager leads business planning, supports HR improvement initiatives, manages personnel automation projects, handles audits, and ensures the accuracy of employee records.

KEY ROLE ACCOUNTABILITIES:

• Acts as an initial point of contact for line managers and employees with Employee Relations related issues, providing advice and guidance on policy and procedure interpretation and ensuring to identify solutions that will positively impact their experience.
• Undertakes and supports internal investigations as appropriate, ensuring the undertaking of evidence-based, and objective investigations. Reviews employee complaints and ensures accurate and timely progress and documentation of issues; escalates issues to senior HR leadership as appropriate.
• Provides guidance and coaching to employees on grievances, escalating issues as appropriate.
• Responsible for business and strategic planning required for the section.
• Contributes to the enhancement and development of HR Policies through policy suggestions/revisions based on customer feedback and field application.
• Initiates and Supports Business Improvement initiatives within HR
• Manages Personnel Automation Projects
• Handling of section audits, audit reviews & reports and closing of audit findings
• Ensures the employee records are kept accurate and up to date
• Other reasonable tasks as assigned by supervisor
• Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
• Adheres to and promotes Sidra’s Values

Desired candidate profile

• Strong interpersonal and communication skills to effectively manage relationships at all levels.
• Excellent problem-solving abilities and conflict resolution skills.
• Ability to analyze employee feedback and metrics to improve workplace culture.
• Proficiency in HRIS and other relevant software.

Attributes:

• Empathetic and approachable demeanor.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.
• Proactive mindset with a focus on continuous improvement.

Responsibilities:

• Develop and implement employee relations strategies and policies.
• Serve as a point of contact for employee concerns and facilitate resolution.
• Conduct investigations related to employee complaints or grievances.
• Collaborate with management to promote a positive workplace culture.
• Monitor and report on employee engagement and satisfaction levels.

Additional Requirements:

• Strong understanding of diversity and inclusion initiatives.
• Ability to work in a fast-paced environment and adapt to changing circumstances.