ICT Manager

The ICT Assistant is responsible for executing the maintenance followup and monitoring of all IT and Telecom equipment tools and services as well as ensuring onsite & offsite technical support and training of users under his/her responsibility in consultation with ICT Manager in accordance with MSF standards policies protocols and procedures to guarantee the efficient use of all IT and Telecom services and infrastructure.

• Responsible for the maintenance and implementation of an uptodate ICT infrastructure (hardware software and electronic data)
  

1. Monitoring maintaining and following up on all Information Technology (IT) and Telecom equipment tools and services in the MSF India Offices in India in accordance with MSF standards policies protocols and procedures.
   
2. Supervising implementing and improving data security protocols (data saving firewall User Access right backup security for equipment and software etc.) to ensure data security availability and immediate operational recovery and continuity in case of emergency.
   
3. Performing any other task specific to his/her area of specialty as defined in his/her job description and according to the line manager.
   
4. Performance of specific technical functions including changing of hardware electronic components (disks memories network wiring power sources etc.) and routine repairs.
   
5. Ensure that all the ICT equipment s (servers computers printers telephone LL/ Mobiles A/V equipment s etc.) are functioning smoothly and uninterrupted.
   
6. Assistance in the installation of commercial and inhouse developed software and related upgrades.
   
7. Assist in management and acquisition of ICT software s and hardware for specific departments.
   
8. Support to users in backing up and restoring their files as well as in virus detection removal and prevention.
   
9. Ensure that software and antivirus updates are being delivered correctly on all systems.
   
10. Responsible for providing support at live events and emeetings
    

Provides administrative support

1. Responsible for management and processing of ICT bills of office and MSF guesthouse
   
2. Maintenance of an uptodate inventory of software and hardware.
   
3. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Facilities department;
   
4. Maintenance of the filing system ensuring safekeeping of confidential materials;
   
5. Extraction of data from various sources;
   
6. Research and retrieval of data from internal and external sources; preparation of statistical charts tables and reports as required;
   
7. Providing ICT support to key Events/ Projects
   

• Uptodate office infrastructure and IT compliances (Software and Hardware)
  
• Adequate trouble shooting: 90% of all ICT inhouse queries are solved within 12 hours
  
• 100% of required ICT payments done well in time
  
• Uptodate and approved ICT strategy payments and inventory for the MSF offices in India/Sri Lanka
  

Key Interactions

• MSF South Asia Office in India / Sri Lanka or any other country if required
  
• External ICT service vendors
  
• Closely work with ICT Manager based in MSF South Asia Office in Colombo
  

1.

Requirements

• Graduate in IT or equivalent
  

• Preferably 45 years work experience in System and network administration trouble shooting supporting management of hardware and software platforms telecommunications facilities and knowledge of Windowsbased packages/applications
  

• Expertise in the latest version of Microsoft Operating System and business applications (Office365)
  
• Good knowledge of computer hardware and maintenance processes network theory and their respective protocols main email systems IT security best practices and IT service management tools (ITSM)
  
• Knowledge of Computer Hardware s Routers Switches etc.
  
• Good knowledge of written & spoken English
  

• Results and Quality Orientation
  
• Planning and Organizing
  
• Behavior flexibility
  
• Teamwork and Cooperation
  

Benefits

We offer:

• Contract duration is one year with a possibility of extension.
  
• A stimulating professional environment in a reputed international organization.
  
• Gross per month salary (before all the statutory deductions): INR 40918 INR 56641 (non negotiable) (final salary will depend on the scaling of the CV as per MSF criteria). 13^th Month bonus (equivalent to one month gross) will be additional.
  
• Contributions for statutory benefit programs such as Provident Fund and Gratuity.
  
• Medical: MSF provides medical reimbursement for employees and their dependents as per MSF health care policy