Trust amp Safety Investigator with Czech
Trust amp Safety Investigator with Czech
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Job Description
In collaboration with a leading Outsourcing/BPO consultancy we are excited to offer a unique opportunity for a Czechspeaking Trust & Safety Investigator to join a dynamic team in Lisbon. You will play a critical role in supporting a major technology company that specializes in mobility services including vehicle and scooter rentals car sharing and food delivery. If youre passionate about safety enjoy problemsolving and are ready for an engaging challenge this role is for you!
Location: Lisbon Portugal
Employment Type: Fulltime
Schedule: Rotating weekly schedule 8hour shifts with breaks 5 days per week (Monday to Sunday 24/7)
Remuneration: Base salary
What Youll Do:
As a Trust & Safety Investigator youll be the first line of defense in ensuring safety and compliance across the platform. Your responsibilities will include:
- Review Escalated Cases: Assess and investigate potential policy violations or safety concerns raised by customers and drivers.
- Customer Interaction: Handle inquiries via phone helpdesk and live chat providing support and empathy especially during critical safety cases.
- Outbound Investigations: Conduct outbound calls to gather additional information and verify complaints from both riders and drivers.
- Resolve Issues with Care: Address customer complaints provide solutions and follow up to ensure complete resolution while maintaining a high level of customer service.
- Deep Knowledge of Services: Stay informed about the companys services to proactively provide suggestions and efficient support.
- PolicyBased Decisions: Analyze cases and make decisions based on established guidelines and policies.
- Confidentiality Compliance: Safeguard customer information by adhering to corporate confidentiality policies.
What You Bring:
- Language Skills: Nativelevel fluency in Czech (C1C2) and strong English proficiency (B2) both oral and written.
- ProblemSolving Mindset: Ability to make sound decisions based on policies and adapt to dynamic situations.
- Customer Focused: A passion for helping others and providing empathetic effective support.
- Resilience: Ability to handle stressful situations with composure especially in sensitive or urgent cases.
- TeamOriented: Comfortable working in a structured teamfocused environment.
Whats in It for You:
- Paid Time Off: Enjoy 22 days of holiday per year.
- Health Coverage: Private health insurance to keep you covered.
- Relocation Support: Assistance with flight costs a room in Lisbon and experienced support for relocating colleagues.
- Training & Development: Receive compensated training (50% of the rate during the 15day onboarding period) and access to free Portuguese classes.
- Travel Perks: Yearly flight home sponsored by the company.
- Temporary to Permanent Contract: Start with a 12month contract and the opportunity for a permanent role after 2 years.
- Fun & Recreation: Enjoy activities like water sports soft trekking and more in a creative and positive team atmosphere.
Take the next step in your career while enjoying the vibrant lifestyle of Lisbon. If youre ready to join a forwardthinking team that values safety and customer satisfaction apply today!
Employment Type
Full Time
