Auto-Motive Service Advisor
Auto-Motive Service Advisor
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary: Our client seeks to employ motivated and customerfocused Automotive Service Advisor to join their team in Middelburg. The ideal candidate will serve as the primary point of contact for our customers providing exceptional service and support throughout their vehicle maintenance and repair experience. If you have a passion for automobiles and enjoy helping people we want to hear from you!
Key Responsibilities:
- Greet customers promptly and professionally assessing their service needs and providing detailed information about services and repairs.
- Conduct thorough vehicle inspections and listen carefully to customer concerns to diagnose issues accurately.
- Prepare and present repair estimates and service recommendations ensuring transparency in pricing and services.
- Coordinate and schedule appointments ensuring efficient workflow in the service department.
- Maintain detailed and accurate records of customer interactions service orders and vehicle history.
- Communicate effectively with technicians to relay customer concerns and ensure timely service delivery.
- Follow up with customers postservice to ensure satisfaction and address any additional questions or concerns.
- Upsell additional services and products as appropriate while maintaining customer trust and satisfaction.
- Stay current on automotive technology and service trends to provide informed recommendations to customers.
Requirements
Qualifications:
- High school diploma or equivalent; automotive service or related certification is a plus.
- Previous experience in a customer service or automotive role preferred.
- Strong communication and interpersonal skills with the ability to build rapport with customers.
- Basic understanding of automotive systems and repair processes.
- Proficient in using computers and automotive service software.
- Excellent organizational and time management skills.
- Ability to work effectively in a fastpaced environment and handle multiple tasks.
Benefits
What We Offer:
- Competitive salary.
- Opportunities for professional growth and development.
- A supportive team environment and a commitment to customer satisfaction.
Sales, Auto-Motive Sales, Customer Service, Customer Relationship Management, Target Driven, Motivated
Education
High School Graduation, Matric, Grade 12
Employment Type
Full Time
