Technical Sales Engineer E- Bus
Technical Sales Engineer E- Bus
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Job Description
About the department:
The Technical Sales department is responsible for managing technical communications with customers ensuring internal alignment to meet customer requirements (including delivery quality and service) and maintaining strong longterm customer relationships.
Technical Sales Engineer is an essential link between Sales Customer and Project Management during phase from order and delivery. At BYD Technical Sales consists of a team in Shenzhen and in Europe. The Technical Sales Engineers work directly with clients and coordinates with Technical Sales and Project Management departments to ensure customer requirements and project scope is clearly defined and customer is uptodate during production and delivery phase.
Main responsibilities:
- Serve as the primary technical contact for UK customers gathering and analyzing their specific requirements for electric bus projects.
- Manage the delivery of electric bus projects ensuring that customer expectations are met in terms of quality timelines and performance.
- Provide technical guidance and support throughout the project lifecycle from presales to postsales.
- Follow up on customer major complaints related to the EBus departments products or services.
- Coordinate with internal teams (engineering production service) to resolve issues efficiently.
- Track and ensure customer satisfaction taking necessary actions to improve the customer experience.
- Collaborate with the Technical Sales Manager and the sales team to align on project requirements and deliverables.
- Conduct technical presentations and demonstrations to assist the sales team in closing deals.
- Assist in the preparation of proposals quotations and technical documentation for customers.
- Oversee the implementation of customer projects ensuring they are completed on time within scope and budget.
- Communicate project progress risks and challenges to customers and management.
- Coordinate with internal departments to ensure smooth execution of projects.
Main requirements:
- Bachelors degree in Electrical Engineering Mechanical Engineering or a related technical field.
- 35 years of experience in a Project Management or similar role with proven successful records of managing multiple projects/customers of varying sizes in parallel;
- Experience in crosscultural management client management and conflict management strong sense of responsibility and ownership.
- Strong and effective written verbal and interpersonal communication skills in English
- Solid knowledge of the automotive preferably the eBus market;
We offer:
Job in a fastdeveloping company that represents sustainable and forwardthinking technology;
Performance and experience based competitive remuneration;
Team building events and employee learning opportunities.
About BYD
BYD is a leading hightech multinational company based in Shenzhen China. It operates in four core fields of IT automotive new energy and rail transit and employs over 220000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zeroemission ecosystem.
BYD Europe BV located in Schiedam Netherlands is the marketing and sales HQ of BYD Co. Ltd based in Shenzhen China. BYD Europe BV offers a full line of BYD electric vehicles including allelectric cars allelectric buses and allelectric forklift trucks.
Employment Type
Full Time
