Dispatch Specialist II
Dispatch Specialist II
Posted on :
20-10-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe Louisiana that offers communications network services security cloud solutions voice and managed services.
Job Title: Dispatch Specialist II
Location: Denver CO 80221
Duration: 12 Months
Job Type: Contract
Work Type: Hybrid
Job Description:
- Member of the Real Estate Help Desk responsible for dispatching service orders for building related environmental alarms building repairs and maintenance.
- Ensure that service orders and repair tickets are processed accurately.
- Acquires skills through a combination of formal training and considerable onthe job experience.
- May serve as lead and/or primary technical resource within department or work area. High School GED or equivalent education and relevant experience.
- 24 years of related experience.
- The Real Estate Help Desk is the Real Estate Single Point of Contact for Employees. The 7 x 24 operation provides the following services:
- Monitors critical network and environmental alarms per weekly schedule
- Monitors Online Form submittals per weekly schedule
- Handles emergency calls relating to facilities and coordinates with local law and fire departments
- Receives trouble calls relating to the environment
- Creates and assigns work orders dispatches personnel contractors or outside facility management companies
- Conducts customer satisfaction surveys for Facility Management
- Filters house services furniture and move related calls to the appropriate corporate partner
- Performs variety of clerical duties such as answering incoming customer calls operating a PC to input building requests and alarm information record keeping etc.
- Performs other CRE related functions as assigned by Supervisor
SKILL REQUIREMENTS
- Strong responsive customer service skills
- Good telephone skills Clear understandable speaking voice
- Ability to stay calm and work well in highpressure situations
- Strong PC skills
- Strong decisionmaking ability
- Strong organizational skills
- Ability to learn complex processes
- Minimum typing requirement 60 wpm
- Ability to multitask
- Ability to work required shifts
TekWissen Group is an equal opportunity employer supporting workforce diversity
Employment Type
Full Time
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