PagerDuty Admin
PagerDuty Admin
Posted on :
21-10-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.
Job Title: PagerDuty Admin
Work Location: Chicago IL 60606
Job Type: Contract
Work Type: Onsite
Duration: 5 Months
Job Description:
- We are seeking an experienced Infra Ops Specialist with 10 to 12 years of experience to join our team.
- The ideal candidate will have strong technical skills in Unix Shell Scripting Ruby Python and Pagerduty.
- Experience in the Property & Casualty Insurance domain is a plus.
- This is a hybrid work model with day shifts and no travel required.
- Provide excellent customer service and product support to PagerDuty supporting teams
- Identify and resolve team issues taking escalations from Tier 1 Support
- Successfully debug and resolve customer email and BMC requests through the use of varied ticketing content and task management tools
- Set up monitoring systems integrating them with PagerDuty and documenting the whole process
- Write custom scripts code samples and integration guides for customer use
- Adding your own suggestions and efficiencies to improve our documentation processes and knowledge base
- Excellent written and oral communication skills
- Experience writing code in Ruby Python Perl or other popular programming languages
- Know your way around Unix systems and tools
- The ability to write about technical subjects clearly and in an engaging style
- Handson experience in a technical or product support capacity while supporting teams in the use of Software or SaaS Solution
- Experience with monitoring systems and other tools that PagerDuty integrates with 5 years of experience in Platform Engineering Site Reliability Engineering or DevOps roles
- Experience managing multiple Kubernetes clusters in a production environment
- Experience working on cloudnative infrastructure (e.g. AWS GCP Azure)
- Experience deploying web applications on Kubernetes (Helm ArgoCD)
- Experience with infrastructure as code (ie. Terraform or CloudFormation)
- Knowledge of a dynamic language like (ie. Ruby or Python)
- Need to know external and internal status dashboards and providing it to respective teams.
Top 3 skills required for this role:
- Pagerduy Admin
- Unix Shell Scripting
- Python/Ruby
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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