Global Community Manager III
Global Community Manager III
Posted on :
21-10-2024
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Job Description
Were looking for a Community Manager to join our Content Studio team focusing on our official brand social accounts. This person will be the expert on our communities and responsible for creating engagement strategies to deepen connections with our communities. This person should be passionate about all things AR/VR & Tech Innovation and have a genuine interest in the latest trends in this space.
In this role you will collaborate closely with our community management agency on engagement reporting and strategy. While the agency handles the daytoday community management and moderation you will be expected to analyze both quantitative and qualitative data and provide recommendations to execute against in order to improve the overall community experience.
You will also be an integral part of our community listening and insights engine which serves our broader team responsible for building creative and messaging to serve our customers.
This is a highly collaborative role that will work crossfunctionally with digital creative International programs and product teams. The ability to navigate large crossfunctional teams and working models while exhibiting strong decision making for impact is key.
You will also be an integral part of our community listening and insights engine which serves our broader team responsible for building creative and messaging to serve our customers.
This is a highly collaborative role that will work crossfunctionally with digital creative International programs and product teams. The ability to navigate large crossfunctional teams and working models while exhibiting strong decision making for impact is key.
Key Responsibilities
- Be the expert in our community. Know their interests and behaviors and how to best connect with them and keep them engaged. Be prepared to share these insights with the team at a regular cadence.
- Help craft our brands engagement strategies; Including tone of voice executions pitching netnew engagement strategies and finding new avenues to embed our brand in these communities to better support and serve AR/VR & Tech Innovation.
- Oversee and own vendors community management efforts including their work replying to comments on owned content and engaging on outside content from our social media handles
- Analyze community data/relevant trends (e.g. sentiment conversation trends in natively on platform & via social listening tools) and produce actionable recommendations and optimizations for community building and engagement
- Partner with Social Media Managers and Creative Strategists on creating communityfirst social creative and experiences. Includes textbased posts to surprise and delight to IRL community engagement activations.
- Navigate and support crisis response team during peak moments; escalating sensitive community conversations and providing recommendations in those moments
Required Experience
- Passionate about AR/VR & Tech Innovation and be excited to be in this role.
- 4 years of experience handling community management and social strategy for digitalfirst brands driving culture
- Is proactive in pitching ideas taking ownership of your day to day work and escalating wins that shine a spotlight on the amazing work this team does.
- Deep expertise and understanding of social platforms community behaviors and customer mindsets. Can share these insights in a concise and digestible manner.
- Strong copywriter both for social copy and presentations
- Past experience navigating sensitive peak brand moments like crisis issues and news through the lens of social marketing
- Excellent account management and organizational skills. Agrees to reasonable deadlines and sticks to them.
- Understands intricately how all of the prominent social platforms work can publish if needed
Preferred Experience:
- Experience building queries in a social listening tool as well as optimizing and reporting.
- Is familiar with our tooling.
- Content creation experience.
- Managing Community groups in social media platforms.
- Stays up to date with Industry trends related to Community Management Social.
Benefits:
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equal opportunity employer and value diversity equality inclusion and respect for people.
- The salary will be determined based on several factors including but not limited to location relevant education qualifications experience technical skills and business needs.
Additional Responsibilities:
- Participate in OrangePeople monthly team meetings and participate in teambuilding efforts.
- Contribute to OrangePeople technical discussions peer reviews etc.
- Contribute content and collaborate via the OPWiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic creative thinkers who are passionate about doing quality work. As a member of the OrangePeople team you will have access to industryleading consulting practices strategies & and technologies innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
Employment Type
Full Time
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