Systems Engineer
Systems Engineer
Posted on :
21-10-2024
Employer Active
1 Vacancy
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Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-10-2024
Job Description
Job Summary
As a Systems Engineer at Spirit you will be playing a pivotal role in supporting and improving the quality efficiency and success of internal and external infrastructure. We are seeking an individual with a unique blend of common sense a strong technical understanding and the versatility to work seamlessly as part of a team or autonomously. Your role goes beyond a conventional networking engineer role; you ll be entrusted with solving complex problems within client environments emphasising efficiency and stability. Collaborating closely with technical and nontechnical stakeholders alike you will ensure that our managed services not only meet but exceed client expectations contributing to the ongoing improvement and investment in our services.
Key Responsibilities
- Provide level 2 technical support and troubleshooting for systemrelated issues
- Receive escalated customer calls and emails clarifying requirements in a timely manner
- Promptly address escalated customer calls and emails by clarifying their requirements.
- Diagnose and resolve system performance problems in internal and client environments
- Ensure customer Service Level Agreements (SLA) and customer expectations are met
- Respond promptly to service outages and incidents implementing effective remediation measures to minimise downtime.
- Document troubleshooting procedures and solutions for future reference and knowledge sharing.
- Manage and execute network configuration changes upgrades and deployments
- Cultivate strong relationships with clients by providing top tier service and support
- Support both onpremise and cloud hosted Infrastructure for client and internal environments
- Collaborate with data centre operations teams to coordinate system upgrades migrations capacity planning and incident management.
- Design implement and manage complex network infrastructure solutions for both internal and external client environments.
- Assist with the stability security and scalability of systems through proactive monitoring and maintenance.
- Collaborate with crossfunctional teams to integrate networking solutions with other IT systems and applications.
- Provide mentorship and guidance to junior networking engineers and other technical resources within the organisation.
- Adhere to the Spirit policies and procedures and work with teams to iterate and develop said policies and procedures.
Requirements
Essential Skills & Experience
- Minimum of 3 years of technical experience in medium to enterprise environments
- Proven experience in supporting multiple domain environments
- Proficiency in virtualization technologies (VMware HyperV Azure Virtual Machines)
- Experience with M365 and cloud computing adhering to industry best practices
- Familiarity with supporting Englishspeaking countries
- Over 3 years of experience with Windows and Linux server operating systems
- Experience in supporting and managing data center networks
- Knowledge of data center infrastructure including servers storage and virtualization technologies
- Proficiency with leading networking infrastructure solutions (e.g. Meraki Fortinet Sophos Juniper Cisco WatchGuard MikroTik Aruba Ruckus)
Industry Qualifications
- Microsoft AZ900
- Microsoft AZ104
- Microsoft AZ700
- Microsoft AZ500
- VMware Certified Technical Associate
- Veeam Certified Engineer (VMCE)
- ITIL Certification (highly regarded)
Personal Qualities and Attributes
- Ability to prioritize tasks effectively while maintaining ticket documentation and management standards
- Strong decisionmaking skills and sound judgment when engaging with internal and external stakeholders in highpressure situations
- Proactive approach to identifying and resolving complex technical issues using critical thinking and analytical reasoning
- Excellent verbal and written communication skills
- Ability to convey technical concepts clearly and concisely to both technical and nontechnical audiences
- Customercentric mindset prioritizing clients needs and objectives while delivering exceptional service and support
- Actively seeks opportunities for professional development and skill enhancement
Benefits
WHAT WE OFFER:
Workfromhome setup
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Employment Type
Full Time
Key Skills
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