Portuguese Customer Support Advisor In Lisbon
Portuguese Customer Support Advisor In Lisbon
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Job Description
Are You a Portuguese Language Expert Were Looking for an Outstanding Customer Agent!
About Us:
We specialize in delivering exceptional customer support across multiple touchpoints including phone live chat email and social media. By addressing account setup technical challenges and financial queries we offer expert guidance tailored to the sports industry. Through building strong client relationships we ensure satisfaction and continuously refine internal processes based on valuable feedback driving efficiency and enhancing the overall customer experience.
Role Overview:
As a Customer Support Advisor you will assist clients across multiple channels including phone live chat email and social media. Youll handle account setup technical issues and financial queries while providing expert guidance tailored to the sports industry. By building strong customer relationships youll ensure satisfaction and help improve internal processes through feedback making a direct impact on customer experience and operational efficiency.
Key Responsibilities:
- Provide customer support through incoming calls live chat email and social media channels.
- Deliver prompt and effective solutions for issues related to account setup verification signin financial matters and technical problems.
- Act as a knowledgeable consultant for customers in the sports industry.
- Respond swiftly to inquiries complaints and comments across various channels.
- Build and maintain strong relationships with customers through open and interactive communication.
- Ensure customer satisfaction by delivering exceptional service in line with company policies and procedures.
- Offer feedback and recommendations to optimize internal processes and improve service quality.
Requirements:
- Native Portuguese speaker
- B2 proficiency in English
- EU Citizenship or Portuguese Residency Card
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills.
- Performance Bonus: Earn bonuses based on your contributions.
- Meal Allowance: Cover meal expenses during working hours.
- Transportation Allowance: Support for commuting costs.
- Health & Life Insurance: Comprehensive coverage for your wellbeing.
- Onsite Work: Engage in a collaborative inoffice environment.
Are you ready to embark on this exciting customer support journey Submit your application today and well get in touch!
Remote Work :
No
Employment Type
Full Time
