IT Service Manager
IT Service Manager
Posted on :
19-10-2024
Employer Active
1 Vacancy
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Job Description
Role:
- Represent the complete IT Service delivery portfolio and related agreements towards all stakeholders in Business
- Setup and update clear delivery agreements for the business to ensure that the current and future service level requirements of customers are identified documented and maintained
- Monitoring changing business needs and their fulfillment and communicate these changes to correct stakeholders
- Operationally responsible for driving and coordinating escalation resolution and followup based on IT commitments towards the business
- Secure alignment between IT and business stakeholders by proactive followup
- Proactively and reactively initiate and ensure improvement initiatives in regard to all IT Services (fixed/variable) together with IT and Business
- Provide frequent business specific reporting (budget satisfaction tickets) and analysis and initiate measures to drive increased end user satisfaction
- Drive service and cost performance initiatives and ensure execution of improvement initiatives together with Business
Essential requirements:
- 5 years of experience in IT Service Delivery
- Ability to design and deliver information and presentations to all levels of an organization
- Strong financial management knowledge
- Experienced in Life Cycle Management
- Ability to own and articulate endtoend service requirements and understand customer and business needs and understand impact on services and priorities
- Strong ability to collaborate and build longlasting relationships and partnerships with various stakeholders across the entire organization and external partners
- Fluent in written and spoken Swedish (native or C2 equivalent) and English
Meritorious:
- Leadership experience in a similar role or other relevant experience
- Knowledge & proven experience in existing ITSM frameworks and related processes (e.g. ITIL ISO 20000)
- A strong ability to bridge communications between the IT organization and its business customers
- Experience working with Business Development
- Project Management experience
- A quality and customer driven mindset enriched with the curiosity to explore new opportunities
- An ability to orchestrate between functions and organizations in relation to service design transition and delivery
Please explain how you meet all the requirements when applying.
Utilization: 100%
Location:Stockholm
Period:
Last day to apply:
We present regularly.This means that we sometimes remove the assignements from our website before the final application deadline. If you are interested in an assignement we recommend that you submit your application as soon as possible.
Employment Type
Full Time
Key Skills
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